I purchased a 12 month package at a discounted rate. The cleaners came in for the first clean and did not clean even 1/4 of my house as promised. The cleaner stated that I had cat feces in my oven (which is obviously is not true) and that's why she did not finish the clean. The cleaner broke my $600 irreplaceable mirror. Scrubbi refused to replace my broken mirror. I asked to get my money back for the 11 upcoming cleaning services as I no longer was interested.
They sent a second cleaner to fix the first clean, that person spent 4 hours cleaning my oven and did not clean anything else.
I sent another complaint, they were going to send a third cleaner in, and then they cancelled the appointment day of.
At this point they were not willing to resolve or give me my money back, so I disputed the charges with my credit card company.
Now Scrubbi has sent my account into collections, further trying to ruin my life.
My credit card company is siding with Scrubbi because of their terms and conditions even though I was given the terms after they charged me. Watch out for this company. They will not clean your house and they will never give you your money back. Their cleaners are also not skilled professional and provided no training. I was home during the second clean and they did not know how to clean an oven.
Save your time, save your credit, save the stress. This company needs to be shut down.
- Approximate cost of services:
- $2,500.00