Versailles Builders

Tile & Stone Contractors
Richmond Hill ON L4E 0P8
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91%

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Reviews for Versailles Builders

Average customer rating:
9.4 10 (17 reviews)

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Paris
Paris
2 reviews Toronto, ON
10/10

Excellent Job!! Thank you so much Stevie

I had Steve do a job for me around last year so I reached out to him this year to get Master Bath done in another property we own.

Once again, great price, great quality and I really appreciate his staff who are very polite and respected our home as their own.

My Wife loves the bathroom and the tile which Steve also took us to buy.

Renovations can be stressful so we want to thank Versailles once more for a easy process. Very upfront, no complications.

Cheers Guys and hope to see you again next year!!

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Company Response

Thank you for the opportunity and I hope you enjoy your new home

10/10

Full Basement Inlaws Suite

We decided to renovate our basement which included bathroom and kitchen.

We invested more in material because the basement was going to me for my mother.

We had a timeline of 4-5 weeks which was approximately the time it took and the work was very well done. I was very appreciative of Steve who communicates very well and given we have a new born he and his team were very mindful of that.

The details of the job were excellent. We would definitely recommend Versailles to family and friends.

Thank you for creating such a great space and working with us during this time.

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Company Response

Thank you so much for the review. It was a pleasure working in your home. You have a beautiful family and I look forward to working on your upper floors level in the coming months.

Thank you
Versailles Builders (Tiling & Stone)

Steve in Richmond Hill
Steve in Richmond Hill
1 review Toronto, ON
0/10

Livingtoom

Very messy and not professional. Worker was great but Steve the owner was ok in start of the project but then became very threatening and disrespectful when I started to point out things that were not to my liking bad cuts on finishing, cabinets not painted just primed and measured wrong. Walls are not square and finishing not good at all At the end of the project I pointed these issues to him and he started by threatening me if I don’t pay he will put a lean on the house and that he was done so I paid in full plus extra for the mistakes that he did. I text him to find out when he would come to fix the deficiencies and the excuses started that for him to come and finish but the
excuses started that he had other projects and paying customers that he has to take care of before coming back to fix “minor” issues after posting a review on line the threats started and I had to remove it for the safety of my wife and home. After filling a report with the local police I am reposting my review I don’t take too kindly to bullying and name-calling. I hope my review helps people see how this contractor can be

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Company Response

As a contractor you will once in a while come across a client where no matter what lengths you go to they are unhappy when comes the time to pay the final balance. What this gentleman won't tell you is this was the second time I finish a project for him.

The first project was a full washroom renovation. There was a initial plan in place but in the middle of the job the gentleman decided to change his mind and extend the shower side wall and then shortly also changed his mind about the shower floor to use the planks. We advised that changes will create delays and obviously price as well. We did the floor changes at no extra charge but charged him $500 for extending the wall. The work was performed on a high quality with 3 years warranty and there was not complaints after the project was completed. During the entire project however we experienced a lot of down talking to us and different instructions from the man's wife which was later blamed on us by the gentleman. It seemed as though they had different visions for the project. All in all though when the project was done they both apologized and were very happy but also seeking a $500 discount (which was the of course for the Wall extension we completed). When we were done his wife wanted to take $500 of the last payment and of course it's unacceptable so we informed the client about the lien process so the husband paid. When we could not accommodate the $500 discount the wife became very angry and verbally abusive.

One year after, the husband reached out to me and said Steve you will be dealing with me and only me not my wife and of course out of good faith I said okay np will take on the job.. we did a whole renovation for his living room it was great job and the client admits that.. again in the middle of the project they approached me and asks me if I can add time around the fireplace "as a gift" out of a good faith again I said okay I will give your the time as a gift.. I purchased the tile but now he would need bigger Mantle then he says you pay for it which it was $1200 more expensive I refuse finally he agreed to pay half of it.

Then his wife again wanted to take $500 of the price at the end so I threatened again with lien on the property so they paid and call the police as they were threatened but the police told them this is not a personal threat.

Then he asks me if I wanted to do his office room and I refused so he came back to write this review.. the client is very unreasonable that he admitted in his own review that he used my best worker and got a great job but still will came back to write all this without any merits

I would be more than happy to address his response again

Michael
Michael
2 reviews Richmond Hill, ON
10/10

Tiled new kitchen

Prompt, punctual, professional- and Versailles stayed (very!) late until the job was done. Stephen was exceptionally client-focused, energetic, available to talk at any time, very quick to reply to any questions, personable and did an excellent job. I strongly recommend this company!

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Company Response

Thank you very much for the review. It was great working with you Micheal and we hope to work with you again.

Thank you again, Stephen
Versailles Builders

chandrawatietulshi
chandrawatietulshi
1 review Toronto, ON
10/10

Home Renovation re Custom tiling

Amazing work!!

They covered my home from top to bottom and showed a lot of precision and care around my personal belongings.

Steve really helped us figure out what we needed for all of our tiling projects and the finishing was great. Always with renovations comes delays but regardless of minor delays our experience with Versailles was excellent.

I highly recommend them to anyone. I love my kitchen and bathrooms!!

Thank you Versailles!!

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Company Response

Thank you very much for the review. It was great working with such a great client.

Thank you again
Versailles Builders

Roger
Roger
1 review Toronto, ON
10/10

Bathroom

The project had many custom cuts with many design details to follow. The team is very kind, skilled and competent. The result was amazing. Like all projects, a few problems and issues happened, but they addressed and fixed all issues kindly with no stress. Customer service is really good! Thank you for the fantastic job!

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Company Response

Thank you very much for the review. It was great working with such kind clients. We are fortunate to have clients such as you and your wonderful wife.

Thank you again
Versailles Builders

Private User
Private User
Private User reviews Vaughan, ON
10/10

Bathroom, Tiles

I am the homeowner in question. Everything stated above by Versailles Builders is correct. I have much more to say how Force One Contracting operates, but that should not be part of this response/review. I just want to say that my family is very thankful to Steve and his staff for helping us with the mess left by Force One Contracting. Our experience with Versailles Builders has been extremely positive. They acted very professionally, and so far have done an excellent job. We could not be happier with their work.
I would definitely use them again for future projects, and highly recommend to everyone.

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Company Response

Thank you so much for the review. We were happy to try to help as much as possible.

Thank you
Versailles Builders (Tiling & Stone)

PAWSABILITIES PET SERVICES in Etobicoke
PAWSABILITIES PET SERVICES in Etobicoke
1 review Toronto, ON
10/10

Tiled Flooring for Doggy Daycare - THANK YOU!!

I own a doggy walking/day care company in Etobicoke, Ontario.

We needed the current floors all ripped out and re-tiled completely as we have dogs that go pee all the time lol

Steve came in and told us what would be best to use, he took us to the tile store and gave us his company pricing and we saved a lot.

We are very happy with our floors after installation and we would definitely recommend Versailles to anyone. They were very straight forward and honest and walked us through the entire process.

As a business owner I respect the professionalism and excellent install that was done for my company.

Nadia

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Company Response

Thank you for the review. Your project was very great to work on. Good luck in your ventures and keep in touch. We are very excited for you to launch !!

Kind regards,

Versailles Builders
Your tiling specialists

Paris
Paris
2 reviews Toronto, ON
10/10

Kitchen, Baths & Laundry Room - Amazing Job, so happy, thank you

Steve and this crew came in to fix a job i had previously started in my kitchen, bathroom and laundry room with someone else who had abandoned us. I was very cautious this time around hiring a tiler because of the last guy.

Steve and his crew came in, protected my stuff with coverings, they communicated with me from start to finish and the job was done with great attention to detail and cuts we so neat. I was very amazed with how much they kept me in the loop as to what was happening and I appreciated it so much.

My experience with them was excellent. They have an actual office that coordinates thing with you. I highly recommend them.

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Company Response

Thank you kindly for the review. It was great working with you.

Thank you
Versailles Builders (Tiling & Stone)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Versailles Builders

We offer custom premium home tile installation and specialize in large marble slabs and marble work. With an ongoing commitment to quality, availability, and customer satisfaction, our knowledgeable staff will help you select and design your space in a relaxed atmosphere that will aid in your creativity Our team of ...
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