My family owns a vintage Black Forest cuckoo clock, an old favorite heirloom that hasn't worked right for a long time, and we have been meaning for ages to get it fixed. We tried to work with other local repair services which we found unsatisfactory, either because the repair never seemed to actually happen, or the estimate for repair seemed unreasonable. When we reneged last time, the person who gave us a steep estimate apparently removed key parts, leaving us in more of a bind.
I found a business card for "London Chimes" Clock Repair & Service, and so decided to give it a try. Technician 'Dwane' returned my call quickly, and we made arrangements for him to inspect the clock. He quickly spotted the fact that parts were missing, took the clock to his shop, and phoned back a few days later with a list of things that needed to be done and a competitive cost estimate. He agreed to keep the clock in his shop for an additional week to make sure that it was running properly and accurately, and then brought the clock back to my home the following week.
Dwane provided an interesting and detailed explanation of the work, including photos and interesting details about the history of the clock. He knows his clocks! Originally, he offered to do a complete recondition, with all-new bushings, movement and other parts, but since this is not a particularly high-end clock, he agreed to perform just the tasks that would get it running well again, and so I was happy to pay him for this work.
Dwane is knowledgeable, conscientious, easy to understand, handles the item with care, and went to the extra trouble of bringing some digital photos to show what he did inside the clock and explain why it was important. He services grandfather clocks, mantel clocks, cuckoos and other antique clocks. I would not hesitate to recommend him, and will definitely follow up with him again when my antique grandfather clock needs attention. Thanks, Dwane!