The Fireside Group

Vaughan ON L4K 3C7
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HomeStars  >  Fireplaces in Vaughan  >  The Fireside Group  >  Bad Customer Service
2 reviews Vaughan, ON

Bad Customer Service

Extremely frustrating company to work with. Salesman is dishonest with delivery times. Phone calls and emails to this company never get picked up or replied to. Not a single person answers the phone at any of their extensions. Emails do not get answered. Salesman is dishonest with timelines and makes promises that cannot be met. Salesman makes up stories of items being delivered damages and returned for a replacement in the hopes that they buyer does not cancel order and to buy more time. After some heavy grinding for a refund of deposit, company finally sends cheque by mail for full amount. Salesman needs to brush up on their customer service and not speak to customers like a juvenile with every second word being "man". Not a very honest company. there are hundreds of fireplace companies in the GTA that answer the phone and reply to emails with professionalism.

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