We called Demarco Mechanical based on the stellar Homestars reviews in the fall 0f 2020 to service our malfunctioning condo hvac.
Between September 2020 and June 2021 it took Adrian 6 visits in total , cost us over $1000 for band aid repair that did not last into this year's cooling season. In June 2021 Adrian essentially performed system test, charged us for it, then kept us waiting 10 weeks for a repair but mid August walked away from the job, leaving us stranded with a broken hvac system and not offering to repair it further or even to replace it with something else. I would love to post a glowing review if justifiable, but that would be misleading to other clients and have to say do not call this company for your condo heat pump needs. Perhaps the company got too popular and so flooded with service requests that not every client is their priority.
- Approximate cost of services:
- $2,000.00
- Company Response
what you're saying here couldn't be further from the truth. I contacted Omega heat pumps multiple times trying to get information about parts and replacement systems. Omega did not answer the 15 emails or the 10 messages I left with their head office. I notified you multiple times about this and it is well documented and emails and text messages that I could not get you replacement parts. last year when you had an issue with this heat pump that the building technicians caused for you I repaired the system and got it running for over a year. then this year the repairs I completed got you through the worst part of the season. when a system was malfunctioning as bad as yours is there isn't much I could do without replacing the OEM parts. also you had the building building in house technicians that came and did nothing to help you and I repaired the issues they left behind. every single customer and client I have are important to me. I'm sorry you feel cheated or slighted in some way but unfortunately there was nothing I can do especially during covid when everything is closed