We booked the movers one month ago and confirmed with them many times to make sure everything is fine. The person named Sam talked to us even the day of our move. The movers were supposed to come at 3 pm but when we called them they said 5, 5:30 and around 6 pm they cancelled on us. It's a family of 3 little kids packed everything from morning ready to move. Sam gave us the number of another person from Hamilton at 6 pm and said he will come and help. But nobody came !! No apologies or any compassion !! You guys don't have to treat us as special customers but we all deserve to be treated as mere humans !! Very unethical, inhumane and unprofessional behaviour. If anyone looking to book them please reconsider because this people don't care !! I work for customer care and I know how much we go above and beyond to make someone smile at the end of the day. I don't know why people treat each other like this !! Please please don't book these people. It's a request to all !! Thank you.
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