Firstly, I have to admit -- the only reason I'm giving 1 star out of 10, is because the cleaner who came was amazing. I gave her a time-line, and she stuck to it and made sure she had everything completed in time. She paid attention to detail -- it was a hot day, and our air condition unit in our building was under repair -- and I felt bad she was working so hard in the heat. But she cared, and completed the job with a smile. I'd highly recommend the cleaner her self.
However -- When dealing with Sopio, I've never seen someone run a business so unprofessionally.
Earlier in the week when I inquired, I asked for a cleaner to come for 10:00am because I had to work later that afternoon -- 10:30 comes around and no one is here yet. I message Sopio, and asked where the cleaner is. she responded and said 3pm!
I once again explained I needed someone this morning, because I work later on. Told her if someone can come for 12pm, I can have a cleaner for 4 hours, otherwise I'll need to reschedule because I need to leave at 4pm to go to work. she promised a cleaner for 12pm.
Great. well, the cleaner didn't arrive until just before 1pm. I explained to the cleaner she can only clean for 3 hours, because thats the time-frame i was on. she said that'd okay. Earlier on in the email exchange Sopio told me minimum hours were 3 to 4 hours. so I thought, no big deal -- still hitting minimum hours.
When the cleaner finished -- I had the cash for 3 hours ready for her. She told me Sopio wanted to talk to me on the phone:
Sopio insisted that I pay for 4 hours -- I explained that I couldn't do 4 hours, so she's only getting paid for 3. she argued with me, and rambled on telling me what i need to pay for 4 hours (minimum) I explained -- that it wasn't possible to do 3 hours because her cleaner was 3 hours late, and earlier emails said minimum was 3 hours. she said but when we texted i said 4. I said, sure, 4 would have been fine... but your cleaner was late. so i'm paying for 3 hours.
Again, she went on and made excuses and got heated with me over the phone (she had to park, she had to travel, etc. etc. etc.) All not my problem.
finally i interrupted her yelling at me over the phone and said 'its fine, I'll pay you for the 4th hour -- however, I'll be giving you a bad review.
She said nothing and hung up the phone.
It baffles me! my original inquiry was for a cleaner every Friday going forward. because of her measly 35 extra dollars she took from me, she missed out on so much business from me.
This review is not about the money for me -- it's about the bad service. I paid her the full 4 hours, plus reimbursed her $13 parking -- and, I gave the cleaner a $20 tip -- as she was wonderful.
later that night I reached out to Sopio to explain the situation again and asked if she'd do anything for me. she agreed it was wrong, she apologized, and offered me the same services again, to make up for it.
However, I declined, because of the way I was treated, I'll never use her services again.
I do not like being bullied, or being taken advantage of. Being yelled at over the phone, not giving me a chance to explain the situation, (even though it was very clear) she was not about making the customer happy -- she was about getting any last penny out of me for the one job.
Do your selves a favour. Don't hire the person who responds first... look around for cheaper rates, and for someone who wont take advantage of you.