Should any client working with our company present a legitimate grievance, as each and every other past client would agree, we will resolve it in good measure and faith with no questions asked. This particular customer however has alleged if we were to pursue our balance outstanding they will leverage reputation damages against us in order to achieve nonpayment. As any good business would do, our management has elected to not give way to blackmail.
This review is problematic and has achieved textbook slander on many levels;
Let me first say that this Poster has a lawsuit and construction lien now being processed by hired legal firm as a result of their behaviour. They deliberately have not used their real names, obviously for the purpose of plausible deniability having been informed the legal ramifications for the slander of business reputations.
This client is responsible for an unpaid labor invoice of $11,500
Material invoices totalling: $470
In addition, for this review, damages will also be pursued in the amount no less then $10,000
For the record; in defence of our good reputation;
Any broken items were replaced in full immediately (one light fixture housing)
They alleged various damages "Plumbing services, scratched sinks" were the result of contractor negligence, and proceeded to back charge based on these allegations by deducting from the contractors balance.
- the client (on both counts) failed entirely to provide any receipts, proof of damage etc.
- when asked to show the sink that was damaged they became defensive and pointed to a VERY small, faint scratch on a sink, declined to provide an opportunity to have it scrubbed off.
- They agreed if they should have it replaced at the contractors expense then they would provide the sink in question which was still in near perfect condition as collateral, being that it was to be replaced. They back charged and yet failed to comply with their end of the agreement.
These photos which they have provided are taken at opportune moments to reflect the quality of work in a negative manner, I will provide a link to their listing video/images where a completely different story will be told. These were very strategic negotiators, who believe they can use techniques to extract additional work from contractors for free due to an unsuitable budget for their work requirements.
We had provided also for this client a team of cleaners who were commended (in writing, by the client) for the quality of their works and outstanding performance, along with several other sub trades which had been used inside their home.
They have also engaged in the following breaches of contract;
Attempted on multiple occasions to hire directly the sub trades representing our company, expressly with the intent to subvert any "unnecessary" markup by the contracting firm hired initially
Alleged various damages while providing no proof
Breach of Contract in many areas by changing scope of work and failing to pay agreed differentials
Failure to pay Labour invoices, as agreed, on time. multiple infractions.
Failure to pay material invoices (despite a concise agreement to provide labor services ONLY)
Failure to return materials purchased by contractor