We have 18 windows installed in our home by Climate Windows and Doors. There was leakage in the sitting room window 14 months after installation. I was only able to contact them through Costco. They sent their installer and the leakage appeared had been fixed. However, leakage was found again before the end of warranty. At that time, we were still able to email contact with a lady about the leakage. Subsequently, two inspections were carried out by them in October 2020 and Jan 2021 respectively. We were told to be patience but for more than seven months remedial works was still outstanding. The worse of all is, we do not hear from them anymore despite emails, voicemail and service request was made via their website. At present, our sitting room window is always covered up with plastic sheets in case of heavy rains and winds.
- Approximate cost of services:
- $14,800.00