The Great Room Staging

Home Staging
Aurora ON L4G 0A1
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HomeStars  >  Home Staging in Aurora  >  The Great Room Staging
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69%

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Reviews for The Great Room Staging

Average customer rating:
7 10 (3 reviews)

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Joe in San Francisco
Joe in San Francisco
1 review Brossard,
10/10

Great Room Staging

I had my house staged by the Great Room, I found them via an online search on google and thought that their website had the best style and content that I had seen, when compared to the other stages in the Toronto area.

I only have good things to say about Sophie and Sydney who worked on staging my house for the Great Room. They were really clear and concise with plans, I was kept aware of all dates and times, everything was achieved quickly and on time for the the house listing. Most importantly the house looked stunning! I had no idea my house could look so good.

The house was on the market for only two days and sold for $100,000 over budget!!! I was so happy with this, as it allowed for more budget on developing my new house.

No guesses needed for who I am going to use for my interior design project at my new house!!!

Thank you so much the Great Room!

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Private User
Private User
Private User reviews Toronto, ON
10/10

Sophie will make you fall in love with your house all over again

I had a lot of issues selling my house and it was 5 months on the market without any offers. After we hired Sophie to come in we sold it within one day OVER ASKING!!!!!

Sophie and the team, at the Great Room, are truly amazing and professional. After the staging was done we had problems saying our goodbye to this amazing house that we never imagined could look like this!

We hired Sophie and her team to design our new house and we've been getting so many compliments.

Thank you, The Great Room for helping us sell our house in a day and for more and for making our new house a home.

Thank you so much!!!

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Jordana in Toronto
Jordana in Toronto
1 review Toronto, ON

First Review

1/10

Extremely Poor Service - Absolutely do not recommend

TLDR: Horrible service, terrible to work with, not worth it.

I worked with Sophie from the Great Room Staging in December 2016 while selling my townhouse in downtown Toronto. While initially she wasn't the most friendly and was incredibly disorganized, I chose to work with her upon the referral from my realtor and because time was tight and I didn't have time to find another service.

Boy, do I wish I had looked elsewhere.

The staging of my house was fine - I wasn't wildly impressed or unimpressed, but I never got the sense that she cared much or that she truly wanted to go the extra mile. I also don't think that the investment in Sophie paid itself back in the sale of our home. If you include the confusion, wasted time and awkward/upsetting drama she caused, it was absolutely not worth it. We did have incredible service from contractors that we used, for whom I will post an incredible, raving review.

My main issue with Sophie at the Great Room Staging was with the absolutely horrible customer service we received. Firstly, she is very disorganized and communication was difficult. Secondly, we went through each interaction feeling as though Sophie was judgmental and very "salesy". However our biggest issue came at end of our contract - when it was time to pick up the furniture...

We coordinated with Sophie for the pick-up of the furniture and agreed on a window for pick-up. As I work full-time, I made it very clear that I had a time commitment at 11:30am and could not stay longer than 11am. Sophie arrived very late at 10:45am, though she had initially confirmed that she would arrive by 10am, and the truck was MIA. The drivers were not responding to calls. She picked up the small things and very clearly explained that she expected me to wait longer until the truck came. She referenced bad traffic and a snowstorm (though weather forecast and the view out the window said differently) as the cause for her lateness and the missing truck. I offered to extend my time at home until 11:30 and help make the pick-up very quick. My husband had already brought all the furniture downstairs to the back door to make it easier. I understand that traffic and weather are unpredictable, so figured we would just figure out another time to try again. My colleague was at my home with me and by this point was feeling incredibly uncomfortable given how meanly Sophie was speaking to me... I just chalked it up to frustration at the weather, though still not acceptable.

Sophie continued to tell me that i needed to wait for the drivers, as though my work commitment was irrelevant. She kept saying they must be "around the corner", though we never had that confirmed. I stressed that if they truly were around the corner, I'd rather wait and get it done, rather than having to take more time away from the office another day. Shortly after 11 though, she said we should just reschedule, which was fine with me. She did threaten that we would need to pay for a longer rental of the furniture, but I think she quickly realized that the suggestion was a touch ridiculous.

The worst part happened the next day, when Sophie accidentally sent a text message to me that she'd intended for my realtor. This message was making fun of me and talking horribly about me behind my back. She was telling my realtor that the drivers had wasted 6 hours of their time because of me, which is completely untrue. She had initially told me the drivers got into their truck at 10am and drove to my house, so knowing we decided to reschedule at 11am and they had to drive back, that's approx. 2 hours. It's not good for anyone, but that's just the nature of weather/traffic/daily life sometimes. It also references back to her disorganization, because if she knew that they only started driving at 10am and were coming from somewhere far away, she never should have confirmed that our "until 11am" window would have worked... we could have just found a different day/time from the beginning. This also would have helped her avoid the $150 charge for the second visit from the truck, which she complained about as an excuse for why she was sending such rude messages (though, she charges $300/hour).

This was, hands-down, the rudest, most unprofessional and most... ridiculous experience I've ever had in customer service.

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