Poor end product, still waiting for refund
Hired to remove garage pad and driveway and prepare space for new pour of same. Removal uneventful and satisfactory.
Garage pad forms required remedy 3 times before pour due to measurement errors. Final pour was not squared (side walls measured 23'11" and 24'1") but told this is acceptable variance. Floor of garage has multiple sites of pooling, despite promise of 2% grade to facilitate water drainage. Garage door opening not correct, required personal rental of concrete cutter to remedy at additional expense.
When discussion of lack of satisfaction for garage pad ensued, contractor offered to refund cost of driveway. We had been offered 10% discount if prepaid for services. (note business is a licensed prepaid contract holder). Refund amount less than what paid according to contract. Upon questioning of this, contractor had rescinded 10% discount and increased cost of garage pad pour (without providing appropriate notice of cost change as outlined in contract. Have been waiting for our refund for 2 months. Contractor would not reply to additional attempts to discuss or resolve issue. Referred to lawyer to settle, but requested the agreement to 'not discuss our business experience with them" which violates Consumer Protection Act.
- Approximate cost of services:
- $15,406.00