Setup Team

Home Theater
403-140 Erskine Ave Toronto ON M4P1Z2
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Reviews for Setup Team

Average customer rating:
9.8 10 (56 reviews)

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Michael in Toronto
Michael in Toronto
1 review Toronto, ON
10/10

Office Refresh

Wanted an office refresh for our boardroom. Alex came in and did an amazing job. Very reasonable, very friendly and he offered suggestions on potential improvements, though always warning us of added costs (though all were more than reasonable).

We paid a quarter of the cost that another company quoted us on and the work Alex provided was stellar.

He was absolutely amazing and we will call him again if any other work is ever needed.

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Company Response

Thank you very much for the review and for choosing SetupTeam

Maplelake in North York
Maplelake in North York
2 reviews Toronto, ON
10/10

Amazing Results

This was my second project with Setup Team and once again everything was excellent. Outstanding workmanship, excellent product knowledge and wonderful people skills.

I highly recommend Setup Team... you will not be disappointed

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Company Response

Thank you very much for the review and for choosing SetupTeam

Ellery in Old Toronto
Ellery in Old Toronto
1 review Toronto, ON
10/10

Home theater and sonos System

Alex, was extremely helpful, knowledgeable and gave us different options that were suitable for us. His pricing is fair and I'm very satisfied with his work.. all around good guy!!!! Thanks Setup Team...

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Company Response

Thank you very much for the review and for choosing SetupTeam.

Daria in Mississauga
Daria in Mississauga
3 reviews Toronto, ON
10/10

TV mounts and home Wi-Fi fix

I have used Alex on about four separate occasions now. I am a big fan. He fixed my home Wi-Fi issues. We wanted strong Wi-Fi on all four floors. I used a Nother IT company to try and fix this, but they were not successful. He fixed it the first time around. That was a year ago and we still have had no issues with Wi-Fi.

I also used him to mount three televisions in the house. He did a great job, hid the electrical wires.

And his prices are reasonable.

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Company Response

Thank you very much for the review and for choosing SetupTeam

Brandon in Bloor West Village
Brandon in Bloor West Village
3 reviews Toronto, ON
10/10

TV Wall Mount

I reached out to a number of companies online about mounting my TV and I had no luck. I found contact details for Setup Team following a Google search and Alex picked up right away. He showed up the next day, as promised, and completed the work discussed (i.e. TV wall mount and wire concealment). No surprises with billing and everything looks great.

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Company Response

Thank you very much for the review and for choosing SetupTeam

Alex West in Toronto
Alex West in Toronto
3 reviews Toronto, ON
10/10

Full home theater setup

Couldn't get any better. Though we knew it was expensive but having a full home theater in your basement with outstanding audio quality and surround sound effect, that's what a movieholic person needs in life.

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Company Response

Thank you for your review and for choosing SetupTeam

Joy galarce in Toronto
Joy galarce in Toronto
1 review Toronto, ON
10/10

Nathan C the plumber

Nathan was amazing and help me to fix my bathroom perfectly! He is very polite and clean.He explained things very well and help me out to fix my bathroom as well. He went above and beyond

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Company Response

Thank you for an amazing review , I believe you have reviewed a wrong company, we specialize in home theaters and we'll happy to help you if you need us.

Client in Old Toronto
Client in Old Toronto
1 review Toronto, ON
0/10

WORST EXPERIENCE EVER

Worst experience ever! The job was done half-ass! We hired Alex (claims to be the owner) to take down and remount 3 televisions we paid $943.00 only to be preached to the entire time about how the last people did such a horrible job mounting the TVs (the geek squad previously did our tv mounting in the past and we never had a problem.... they were unfortunately unavailable this weekend of our move) it is extremely unprofessional to bad mouth another company to attempt to upsell us on new wall mounts and stands. Then when we turned down buying new mounts and stands we were continuously lectured on how they are garbage ( all of our mounts and stands were purchased from the Sony store brand new and professionally installed... so another money making gimmick of Alex’s) then we had Rogers come in to hook up our cable .. Alex had wired the TVs and said Rogers had nothing to do but program our remotes. We paid him by cheque, he rolled his eyes and said “don’t you have a credit card” when I explained that it was confirmed the payment would be by cheque he agreed he stood there and totalled the numbers, taxes and fees and gave me the full amount owing I wrote the cheque and he left. A half hour later he comes back and without knocking walks right in my home while I was on an important phone call yelling in the house that he forgot to charge me for something. I explained that I was on an important call and would call him later to work out the difference he said “ah forget it and walked out” (very unprofessional) who walks in someone’s house without knocking.
Rogers came to the house programmed the remotes and all Rogers boxes were up and running nicely.
One day later one of the TVs has static and no picture, after calling Rogers and them resetting the box and checking everything 2 hours on the phone everything regarding Rogers is working perfect but I still have no channel, tv works but the connection is bad when the tv was wired and it is mounted firmly that I cannot access anything. I call Alex to have him come back to fix the wiring he did guarantee me his job and told me when he was here installing that there is a warranty on any work he does. As soon as I explain the problem, and all that Rogers told me he starts making excuses, when you moved the tv you must have broke something , when Rogers came they broke something all excuses but bluntly refused to come back to rectify the problem and then went on to threaten us with a law suit if we canceled payment on the cheque until the job is complete. He was rude and screaming at us on the phone and the end result is I now need to hire someone who is actually competent to come back and redo the job he refused to complete.

BUYERS BEWARE... stick with geek squad! For the same price they will honour their work and send personable, friendly and polite people to your home to do the work!!!! Don’t waste your money on Set Up Team! They are constantly trying to rip people off! Horrible company! Alex is awful!

0 of 1 people found this review helpful.
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Company Response

Allow me to address this review in a chronological order.
Our company was contracted to unmount and move 4! TV's which one of them was above 70 inches in size and installation of those 4! TV's in a nearby location + wall mounting 3 multimedia shelves, this job was done by 2 technicians! we went above and beyond for the client and included in our service FREE basic wire management (which is a service that's usually cost money) for this entire service package the client was charged $835+tax!!!
I'm not a preacher, however, I did point to the client the due to improper previous installation there was a noticeable damage to the wall which we remove the TV from, in the new house we have offered to replace the unsuitable bracket for the 70+ inch TV with a significantly better quality and safer bracket for only $70 which the client happily accepted and never paid for.
There was another wall mount bracket that we showed to the client that was not properly connected to the TV and was missing a couple of key components which affected the safety of the TV.
"Alex had wired the TVs and said Rogers had nothing to do but program our remotes" !!! YES I DID !!! and I also programmed the remotes!!! not only that I spend extra time wiring everything for free!!! I also made sure that they will have a workable TV for that day, when we left their house we double-check that all TVs are working and even Rogers was on!
I have to admit I did roll up my eyes when they said the only method of payment they have is a check, I'm sorry but a check is a huge discomfort for business and I would prefer credit cards.
LESS than 2 minutes after I left the client's house I've noticed that I forgot to give her back one of the remotes I also remembered that I forgot to charge $70 for the wall mounting bracket the client decided to purchase,
I came back and politely knocked on the door, then the client's daughter opens the door and lets me in. I gave the daughter back the remote and ask to speak with her mama.
I told the client that I apologize but I forgot the charger for the wall mount bracket,
the client's response was: "That was the only check that I have" I said okay nevermind the mount is free, and I left her house.
That was AUG 30th
On Sep 3 a long weekend Labor Day holiday.
at 4:52pm the client called me and left me a voice message at 5:13 I called the client back, the client told me that's Rogers in one of the rooms doesn't work and demanded me to come back and fix it! I asked the client a couple of questions in order to determine what's the exact problem, instead of answering my question the client decided to threaten me that she will cancel the check and then she hangs up. I called her back and tried calmly to explain to her that I would try and solve it over the phone because today( long weekend holiday) I will not be to help her in person since I'm with my family and far away from her city.
I've asked the client to send me a photo of the back of the TV which she did at 5:29 pm. After reviewing the photos I called her back at 5:31pm.
In the photos I noticed that's one of the HDMI cables was unplugged and I told that to the client and I ask the client to plug the cable back, to which she answered "I'm having a bite right now I will call you back"
At 6:23 PM I have received this review!
Still waiting for the client to call back and I'm still willing to help.
Best regards Alex, from SetupTeam

Alvin in Toronto
Alvin in Toronto
1 review Toronto, ON
10/10

TV Wall Mount

Alex and his team did a really great job mounting our TV on the wall. They explained the process throughout the job, consulted with us when necessary and cleaned up after their work. I would highly recommend contacting SetupTeam for your next TV Wall mount.

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Company Response

Thank you for your review and for choosing SetupTeam

Mr Physed in Old Toronto
Mr Physed in Old Toronto
1 review Toronto, ON
10/10

Very impressed ?

Great Job Alex!! He was very professional and knowledgeable. He came same day and the time promised. Mounted 2 TV's and hid all the wires. Brought his own vacuum and left no mess. Highly recommended!

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Company Response

Thank you very much for the review and for choosing SetupTeam

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Setup Team

SetupTeam is Proudly Canadian Toronto based company that offers Professional Service for commercial and residential clients. We service and Insured for both Residential and Commercial customers. Our technicians have years of experience in the installation of TV's, Home theater and the IT industry. Every installation is always on time and on budget.
When a technician leaves your property everything will be cleaned-up double checked and running. All of our technicians are fully trained, insured, bonded Criminal Record Checked non-smokers and show the greatest respect when working in your home or offices

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We specialize in:

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*TV wall mounting
*Commercial TV installation and set-up
*Home theater installation
*Systems integrated for smart homes and offices
*Structured Cabling and Networking
*Wifi Setup and Enhancement
*Pre-construction consulting and planning
*IT and AV Project management

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For YOUR safety and peace of mind. Call us today for more info

CATEGORIES
Home Theater
SERVICES
TV Installation TV Mounting Home theater design and Setup Smart Home integration Smart and Universal Remote programming Purchase and Supply AV Equipment
BRANDS
Trained and certified by Yamaha,Panasonic and Pioneer Registered NEST technician and HDbaset certified We work with all brands including but not limited to Samsung - Sony - Vizio - LG - Logitech - Pioneer - Denon - Yamaha - Sonos - Amazon Alexa - Google Home And many more
SPECIALITIES
TV Installation and Mounting Home theater design and Setup Smart home integration
WEBSITE
https://www.setupteam.ca
YEAR ESTABLISHED
2015
PAYMENT METHOD
Credit card, Check, Interac and Cash
LICENSES
My business is registered and insured
LIABILITY INSURANCE
Yes
DIPLOMAS
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$120
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on labour and Manufacturer warranties on equipment
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.