Worst experience ever! The job was done half-ass! We hired Alex (claims to be the owner) to take down and remount 3 televisions we paid $943.00 only to be preached to the entire time about how the last people did such a horrible job mounting the TVs (the geek squad previously did our tv mounting in the past and we never had a problem.... they were unfortunately unavailable this weekend of our move) it is extremely unprofessional to bad mouth another company to attempt to upsell us on new wall mounts and stands. Then when we turned down buying new mounts and stands we were continuously lectured on how they are garbage ( all of our mounts and stands were purchased from the Sony store brand new and professionally installed... so another money making gimmick of Alex’s) then we had Rogers come in to hook up our cable .. Alex had wired the TVs and said Rogers had nothing to do but program our remotes. We paid him by cheque, he rolled his eyes and said “don’t you have a credit card” when I explained that it was confirmed the payment would be by cheque he agreed he stood there and totalled the numbers, taxes and fees and gave me the full amount owing I wrote the cheque and he left. A half hour later he comes back and without knocking walks right in my home while I was on an important phone call yelling in the house that he forgot to charge me for something. I explained that I was on an important call and would call him later to work out the difference he said “ah forget it and walked out” (very unprofessional) who walks in someone’s house without knocking.
Rogers came to the house programmed the remotes and all Rogers boxes were up and running nicely.
One day later one of the TVs has static and no picture, after calling Rogers and them resetting the box and checking everything 2 hours on the phone everything regarding Rogers is working perfect but I still have no channel, tv works but the connection is bad when the tv was wired and it is mounted firmly that I cannot access anything. I call Alex to have him come back to fix the wiring he did guarantee me his job and told me when he was here installing that there is a warranty on any work he does. As soon as I explain the problem, and all that Rogers told me he starts making excuses, when you moved the tv you must have broke something , when Rogers came they broke something all excuses but bluntly refused to come back to rectify the problem and then went on to threaten us with a law suit if we canceled payment on the cheque until the job is complete. He was rude and screaming at us on the phone and the end result is I now need to hire someone who is actually competent to come back and redo the job he refused to complete.
BUYERS BEWARE... stick with geek squad! For the same price they will honour their work and send personable, friendly and polite people to your home to do the work!!!! Don’t waste your money on Set Up Team! They are constantly trying to rip people off! Horrible company! Alex is awful!