On 10 December, 2016 I contacted one mover company with a request for a quote. I received immediate answer with an approximate estimate. Mr. Mark stated it takes 2-4 business days and so I trusted “Selective Movers” with my belongings. The moving date was set for 8 January. I was expecting the movers that day but they came January 9 late around 15: 07 which made loading last until late evening.
On 10 December, 2016 I contacted one mover company with a request for a quote. I received immediate answer with an approximate estimate. Mr. Mark stated it takes 2-4 business days and so I trusted that company with my belongings. The moving date was set for 8 January. I was expecting the movers that day but they came January 9 late around 15: 07 which made loading last until late evening.
On January 10, I went to Blue Ocean office to scale the goods. One of the staff blamed me to wasting his time. I asked the Brain (Manager?) the delivery date. He stated I will call you tomorrow. After that I send many emails and made phone calls but I did not get any response. See attached emails for more details.
On January 27, I have paid total $ 1,230.16 but Financial Department have sent 5 different invoices which all are erroneous. See attached 5 invoices. I told her I won't pay unless you provide the delivery time. Regarding delivery, she gave me fraudulent information. (See attached email.) Moreover, Anthony’s a delivery guy ( owner of another mover company), who has over 20 years’ experience in the moving Industry stated I did not know ferry is not moving in winter so I will arrive around 8 PM. Around 6 PM, He send me a message “Delivery is 8am tomorrow I am having truck problem sorry”. On January 28, 7: 23 AM, he send me another message “ Im in charlottetown just trying to get some labor im by myself”. The reality is that a nice guy from Jamaica, is working with him.
Without asking question Anthony started to tell his fake story, while they arrived my house. In the beginning, he encouraged me take video but later he threatened me that do not visualize his face, I can call the police and not deliver your stuffs. From start to end, I have recorded two long video record as a proof.
After my belongings were unloaded I noticed that many items are missing, and there were things in them that were damages. Besides monetary losses due to damages, some of these items had sentimental value and are irreplaceable. During the unloading period, they asked me is this your stuffs? Is this your item? (I have video proof.) They are not sure which items belongs to whom. Unfortunately, they left two items which are not mine and left their 3 blankets intentionally. This is totally unprofessional and unacceptable, and I will not tolerate the situation like this.
On January 10, I went to Blue Ocean office to scale the goods. One of the staff blamed me to wasting his time. I asked the Brain (Manager?) the delivery date. He stated I will call you tomorrow. After that I send many emails and made phone calls but I did not get any response. See attached emails for more details.
On January 27, I have paid total $ 1,230.16 but Financial Department have sent 5 different invoices which all are erroneous. See attached 5 invoices. I told her I won't pay unless you provide the delivery time. Regarding delivery, she gave me fraudulent information. (See attached email.) Moreover, Anthony’s a delivery guy ( owner of CANADAUSAMOVERS.COM), who has over 20 years’ experience in the moving Industry ( see webpage https://411.ca/business/profil e/9250270 or attached file) stated I did not know ferry is not moving in winter so I will arrive around 8 PM. Around 6 PM, He send me a message “Delivery is 8am tomorrow I am having truck problem sorry”. On January 28, 7: 23 AM, he send me another message “ Im in charlottetown just trying to get some labor im by myself”. (See the screenshot.) The reality is that a nice guy from Jamaica, is working with him.
Without asking question Anthony started to tell his fake story, while they arrived my house. In the beginning, he encouraged me take video but later he threatened me that do not visualize his face, I can call the police and not deliver your stuffs. From start to end, I have recorded two long video record as a proof.
After my belongings were unloaded I noticed that many items are missing, and there were things in them that were damages. Besides monetary losses due to damages, some of these items had sentimental value and are irreplaceable. During the unloading period, they asked me is this your stuffs? Is this your item? (I have video proof.) They are not sure which items belongs to whom. Unfortunately, they left two items which are not mine and left their 3 blankets intentionally. This is totally unprofessional and unacceptable, and I will not tolerate the situation like this.
- Approximate cost of services:
- $1,230.16
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?