Waterproofing leaks in basement
- Approximate cost of services:
- $40,000.00
- Company Response
Thank you Dennis!
It was a pleasure to work for you.! You are truly a 10 star customer.
Waterproofing leaks in basement
Thank you Dennis!
It was a pleasure to work for you.! You are truly a 10 star customer.
Thank you Farhad!
You can definitely sleep tight now. All the issues have been fixed and we are glad that we could do it for you.
Thank you Sarah, we are happy that we could help.
It was a pleasure working for you.
Thank you very much for kind words!
It was a pleasure to work for the customer that understands and appreciate the scope of work that we have to deal with.
Enjoy your new walkout!
Great Work, Great Price, Dry Basement!
Thanks Kristin
This guy is bad news. Don't touch him.
Sol, we completed the job at your house and there was no issue with the work we did as you must agree now.
When you called us after you discovered the water in your basement we were there to inspect the issue right away.
You asked us to redo the job again for you. After seeing the water we agreed to do that and added extra few feet to be safe.
We didn't hear from you for almost 1 year. We assumed everything was fine.
After about 1 year mark you called us again complaining there is a water in your basement.
We came next day and investigated. We open up the floor next to the footing that was waterproofed by us but the area was completely dry. That led us to believe that the issue was not with our job.
We investigated further and discovered that your walkout stairs were not sloped properly and there was a lots of holes between the walls and the stairs and water was coming through those stairs which we never worked on.
The area of the basement that was waterproofed by us was dry and you agreed to that.
As per the material used we used
Liquid Rubber | Flexible Heavy-Duty Coating
Waterproof Sealant & Coating. Perfect for Roofs, Decks, RVs, Basements, Foundations & More. Indoor & Outdoor Use. Environmentally Friendly.
The backyard was messy and untidy when we arrived. We cleaned up and removed our garbage and construction debris as per contract. The rest of customer stuff was not our responsibility.
We gave you warranty for this job and came every time you called. We have all the pictures and videos that we took durning our last visit to proof that your issues was not caused by or neglect.
Thank you Monika! It was a pleasure to work for you!
Waterproofing Basement & Concrete Replacement
We are glad to hear that you are satisfied with the waterproofing job we did for you and your basement is dry and safe.
As for the concrete job we agreed to complete it but asked you to wait couple weeks as we had to complete other projects.
We purchased the material needed to go ahead with your job but one day you called and said " if you don't show up tomorrow don't come anymore and I am canceling"
Unfortunately the material was already purchased and we lost money there.
We agreed to return the whole deposit amount despite we lost money by purchasing the material for your house.
We also notified you that to return the money it takes some time as it has to go through certain process but you didn't want to wait and went ahead with legal action immediately . We believe that your action was very unnecessary as we never intended to keep your money.
Thanks Adel