Around March 2018 I contacted a large waterproofing company with excellent reviews on HomeStars. I had a partial flood in my basement after a thaw of snow in February followed by rain a few days later.
Vladimir (the father) with his two sons Alex and Eugene, who would do the work, were made available to me as I had some specific questions. As a result I hired them and they were available to do the work almost immediately. They worked everyday including weekends until the job was done. They excavated and properly waterproofed about 1/3rd of the exterior of my foundation, the only areas of concern. After the job was complete they advised me that there would be some settling of the backfill (this is normal once an area is excavated) even though they compacted it as they backfilled to grade. He advised they would return in some weeks to add more soil and for me to contact them anytime if I had any concerns. Wow I wasn't expecting them to add more soil after settling but this was a much appreciated additional service. As promised, they did return to add more soil to bring the settled areas back up to grade. In fact after they added soil some weeks after completing the waterproofing, I had an unrelated issue along my rear yard fence and called them if they could bring me some additional bags of soil at their convenience. Within a few days, they delivered several bags of excavated soil as a favour to me, no charge even though my home is in east Toronto. They again advised should I have any concerns in the future, to contact them. Last week we spoke again as a follow-up and they offered to do some minor concrete repairs for me for free. When they were doing the waterproofing 6 months ago, they noticed I had some cracks and chips in my concrete walkways. They came by yesterday and repaired 2 concrete slabs with cracks and broken off pieces of concrete. They thanked me for being a great customer and it goes both ways. Vladimir, Alex and Eugene are very kind, professional, knowledgeable and hard working. They do the job right!