My basement was built by Harmony in May 2018, yes.. TWO years ago and I am writing a review now, two years later. My reason for writing a review two years later is because during my time, I have worked with a lot of trades people and often I find that most trades like to do their work and quickly move on to the next job, not giving a care about the job they just completed. These companies don't stand by their final product, they will make it look good for the first few months and after that when a few items go wrong, they don't care to come back and fix it. Based on this experience, I decided to write my review of Harmony Basements two years later at the end of the two year warranty that they offer.
After two years, Harmony Basements STANDS BY their final product. Harmony has built the BEST, RELIABLE and ABSOLUTELY STUNNING basement that I and my entire family has seen. Most reviews like start from the beginning to the end of their project, but I'm going to do the opposite and start from my warranty coverage to the very beginning stages of construction.
Warranty/Customer Service: 10/10
What I find so great about Harmony was the fact that they care about their final product. During the last two years, I had two very minor issues with my basement which was a result of my own choice/mistake. I contacted Harmony to get these two issues resolved and they scheduled the repair days later. Most trades do not even pick up the phone when I call but Harmony takes their warranty and final product serious! One of the minor issues was my washroom faucet, it was leaking water. I did not use the faucet that Harmony provided, I used a Glacier Bay faucet (stay away from Glacier Bay faucets) and when I noticed the leak I contacted Harmony. They came days later to ensure that the leak was not coming from the pipes. It was a faulty washer in the glacier bay faucet, I wish I had used the Harmony faucet initially, but Harmony, actually caring about their final product removed the glacier bay faucet and installed a new faucet for me. They had no reason to change the faucet as it was not their own, but being the great and compassionate company that they are, they fixed it for me. This is one of the reasons why I absolutely love Harmony.. they have an amazing warranty coverage and amazing customer service.
Framing/Drywall/Taping/Insulation - 10/10
When I first met with Harmony, they told me that they were going to rip out my R12 insulation and install R24. I wanted to save some money and ask if they can just dry wall over the R12. Right away, they told me that thats not how they do things when it comes to their build. They made it clear that if I wanted that done, maybe Harmony was not the company for me when it came to building my basement. Right away after hearing that response I wanted Harmony as my builder. Most trades would say okay, but like I said before, Harmony CARES, they STAND BY their PRODUCT and they make sure they do things the RIGHT WAY and to CODE. Framing/Taping was done professional and on time.
Electrical/Plumbing/HVAC - 10/10
Done fast and professionally. After the install they did a very intensive quality inspection of the electrical, plumbing and HVAC before the taping/dry wall being completed. Everything was done to CODE!!!
KITCHEN - 100/10 .. yes 100 out of 10
Let's just say the finishing in our basement kitchen area is better then our upstairs kitchen! This is the 'wow' factor in our basement. See the pictures below yourself. Also, we made changes as the kitchen was being built, Harmony did an excellent job listening and helping us make those changes happen. They cared so much about how we envisioned our basement.
Entertainment Area - 10/10
In the picture below you will see 6 cubbies where the stone and t.v. is located. We told them to we wanted something to stand out and pop in this area and they made it happen. Our entertainment area looks amazing and it was all because of Harmony.
Claudio/Diego - 10/10
It is very rare to find people in the construction business to be honest and forth coming. I have been 'hustled' by so many trades people but Claudio and Diego are different. These two take so much pride in the product they give to their customers. They are honest and respectful and most importantly TRUTHFUL!! These are the people you want to invest in when it comes to building your DREAM basement. I'm very thankful to have them build my basement for my family and I. Thank you guys!
To sum it all up.. yes you have your other basement companies but they are NOT even at the SAME LEVEL as Harmony. Harmony said they would make my basement look better then the main floor and that's what they exactly did!
You want QUALITY and HONESTY.. go with Harmony!!!
- Company Response
Dear Jaipal, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope you'll continue to enjoy the basement!