We were very disappointed with the quality control and professionalism from AHS. We found that they didnt anticipate or adapt to any issues - most significantly that they failed to advise us that we needed a permit for driveway work. This led a shutdown from the city and several month delay while we had to get the correct permits. Once the permit was issued at the start of July, AHS demonstrated no urgency in finishing the project and took until last week in mid-November to have the final touches completed. Due to our frustrations with AHS, we never even pursued the trees and softscaping that we had put together with their designers, and missed an entire growing season as a result of their delays.
We also had issues with AHS project manager presenting the work to us as completed with significant and obvious deficiencies. I can surmise that he never inspected his crews work or had inspected it but was okay with the subpar results. Among the obvious deficiencies were lacking backfill around drains, exposed clay without river rock coverage in a side area, irrigation heads sticking up well above grade, irrigation lines not being buried, irrigation lines being left in the middle of a garden bed where trees are to be planted, and forgetting about putting down mulch (pictures all attached)
We ended up narrowing the scope of our job and will be getting lighting and planting done through other avenues as AHS did not demonstrate any ability to provide a properly finished and polished project. Anyone hiring AHS should expect to have to act as a project manager themselves; I found I had to extensively research the requirements of each facet of our landscaping and inspect every step of the project as our AHS project manager did not do so himself.
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- Company Response
We sincerely apologize for the challenges you faced during your landscaping and interlock project with Action Home Services. We deeply regret any inconvenience and frustration caused by the issues you've outlined, and we appreciate your candid feedback.