Coldest snap in December and out pilot light is not working . Our in laws were coming for the Xmas season and the fireplace helps heat up our basement. I called gas company and was quoted 3 weeks and a "oh well" attitude. So in a panic I called Jason and he was at our house in less than 48 hrs!!!!! He took care of the pilot light issue and gave the fireplace a "tune up" now it works and looks better than ever. I was impressed most that my fireplace was installed a few years ago but yet I was treated like I bought it a few days ago!!!
With a lot of "fly by night " companies it's nice to have a dependable dealer who cares about new and former customers.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Darren,
Happy to hear you are satisfied with the install and service provided.I always try to give my customers past and present the best service possible in the fireplace industry.Thank you for taking the time to write this review and for trusting Edmonton Fireplaces.