Our family woke up on a Sunday morning to a leak running down a window on the main floor and a dark water spot on the ceiling. The home protection we had said they did not have availability for 3 days later (which we subsequently cancelled), so we started looking on HomeStars.
We contacted one plumber with great reviews, but they did not get back to us (responded next day and said they were booked for the next week). We then found Steve based on the reviews related to Emergency services calls. He answered the phone when we called and was at our house within a few hours.
Steve identified the problem and was able to resolve quickly and professionally. A small part was required for a nominal fee and Steve had it with him.
Based on numerous previous experiences, it is very hard to find reliable and courteous service providers. Based on my experience with Steve, I will definitely be reaching out again for plumbing related jobs.