At the beginning of summer, we had an leakage with our A/C system that was affecting other units in our building.
Steve was recommended as the preferred supplier so we thought that it would be a smooth and quick process fixing the unit since he was familiar with the building, but that wasn't our experience.
Steve came to take a look at our A/C system on 3 separate occasions but the leakage came back each time. Only after coming back for the 3rd time, he told us that we needed to replace the unit completely and that he could do that for us.
We were following up with Steve throughout the rest of the summer trying to get the new unit installed but to no avail.
We were well into the middle of September until we finally had to just go with another company since we were getting no where.
Just as a side note, the other company had installed the new AC unit within a week and a half of us calling in. We haven't had an issue with the AC unit since.
Granted, there were a few issues with plumbing and the building but we got those issues resolved from our end in a quick manner (and we were incentivized to since it was HOT in our apartment!)
I have no doubts that he would've done a good job with the AC unit as he is our building's preferred supplier however, as stated, he definitely dropped the ball with our unit. Given that we were having issues since the beginning of July, I had hoped that he would've prioritized fixing our A/C unit. This was clearly not the case.