Summers And Smith Cooling & Heating Ltd

Heating & Air Conditioning
Aurora ON L4G 3Y5
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Heating & Air Conditioning
Summers And Smith Cooling & Heating Ltd
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91%

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Reviews by rating (past 12 months)
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Reviews for Summers And Smith Cooling & Heating Ltd

Average customer rating:
9.1 10 (97 reviews)

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jack gelber in Thiornhill
jack gelber in Thiornhill
2 reviews Aurora, ON
10/10

Furnace cleaning to retain warranty

S&S are my Go To HVAC people after several jobs. They keep to a schedule, keep you informed and of course do good work. More importantly they look for ways to improve your situation by correcting things that are required, letting you know what to watch for and making suggestions to help. The technicians are very qualified and they are polite. But even better they smile and seem to enjoy their work. What more can you ask.

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Company Response

Hi There, Thank you very much for taking the time out of your day to review our company! At Summers and Smith we pride ourselves on delivering quality service and do so by employing some of the best in the industry. We are glad that you were pleased with the service we were able to provide. We hope we can continue to provide service that is to your satisfaction. - S&S Team

PB in Aurora
PB in Aurora
1 review Aurora, ON
0/10

Requested for top-up of refrigerant for AC unit.

I had called and requested for my AC refrigerant to be topped up. Technician came to my residence and informed in 2 minutes that sale of R22 refrigerant used in my AC was stopped as of January 1, 2020.

I would have expected Summers and Smith Cooling & Heating Ltd representative to at least ask me (when I had called to set up appointment) whether my AC refrigerant was R22 as this refrigerant was stopped. I could have checked the AC model information tag on the AC to see if the refrigerant was R22 before booking the service call. Assuming I was not able to find which refrigerant was used from the AC specification tag put on the AC, I could have taken a decision not to go ahead with the service call.

Helping customers take a better decision to go ahead with a service call is a sign of a good and reliable company. I had to pay $146 for the service technician to come and let me know refrigerant was not available.

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Company Response

Dear Valued Customer of Summers and Smith,

We thank you for your recent review contribution regarding your experience with us. Feedback—whether it is negative or positive—is very important to us, especially being in the customer service industry. Without this information, we are unable to adapt, progress and educate ourselves on providing the type of service our customers expect, and most all deserve.

We are committed to putting our customer’s, and their family’s needs at the forefront of our service. Whether it’s providing a safe environment, offering a more efficient and effective HVAC system, or extending the longevity of homeowner’s equipment, Summers and Smith guarantees that our customer’s are receiving—ultimately—the best advice and service we have to offer.

We hope that this clarifies any misconceptions of our service intentions, and look forward to providing service to you, and your family in the near future.

Yours Truly,
The Customer Care Team @ S&S

Lynne
Lynne
4 reviews King City, ON
10/10

Annual inspection of furnace & air conditioner

We have used Summers and Smith for many years and have always been satisfied with their service. The technician always arrives on time, is very courteous, knowledgeable, and timely in his work, answering all our questions. We would highly recommend Summers and Smith for all your heating and cooling needs.

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Company Response

Hi There, Thank you very much for taking the time out of your day to review our company! At Summers and Smith we pride ourselves on delivering quality service and do so by employing some of the best in the industry. We are glad that you were pleased with the service we were able to provide. We hope we can continue to provide service that is to your satisfaction. - S&S Team

Kent in Toronto
Kent in Toronto
0 reviews Toronto, ON
10/10

A/C Repair, furnace installation

Smalltown guys with top notch service, competitive pricing and very customer focussed. Found them when I moved to Aurora 25 years ago. Always responsive, why would I use anybody else?

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Company Response

Hi There, Thank you very much for taking the time out of your day to review our company! At Summers and Smith we pride ourselves on delivering quality service and do so by employing some of the best in the industry. We are glad that you were pleased with the service we were able to provide. We hope we can continue to provide service that is to your satisfaction. - S&S Team

Isabella
Isabella
4 reviews Aurora, ON
10/10

Furnace, AC, Fireplace and gas line install

Exceptional workmanship and customer service
This company is top notch starting from sales to installation and follow-up. Over a period of 8 months, they replaced my: furnace, humidifier, A/C, installed gas-lines to the kitchen and backyard bbq, as well as a gas fireplace. Concerns raised or inquiries were consistently given full attention and addressed in a timely manner. I am truly impressed by their professionalism, workmanship, expertise and customer service. Thank you very much!

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Company Response

Hi There, Thank you very much for taking the time out of your day to review our company! At Summers and Smith we pride ourselves on delivering quality service and do so by employing some of the best in the industry. We are glad that you were pleased with the service we were able to provide. We hope we can continue to provide service that is to your satisfaction. - S&S Team

Martin and Paula in Aurora
Martin and Paula in Aurora
0 reviews Aurora, ON
10/10

Air Conditioner Repair

A heat advisory is no time for your A/C to konk out, but Summers and Smith gave us a next day service call and Matt had us up and running in short order. Thank you so much for your prompt, friendly and professional service!!!! Martin and Paula Keogh, Aurora.

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Company Response

Hi There, Thank you very much for taking the time out of your day to review our company! At Summers and Smith we pride ourselves on delivering quality service and do so by employing some of the best in the industry. We are glad that you were pleased with the service we were able to provide. We hope we can continue to provide service that is to your satisfaction. - S&S Team

 C & D in Wilmington
C & D in Wilmington
5 reviews Newmarket, ON
10/10

Hot water heater replacement and furnace maitenance

Love Summers and Smith! Water heater broke during a heat advisory/everyone-needs-to-have-an-air-conditioner-right-now. I called 9 different plumbers/places, and no one returned the call. I called S & S to asked for a recommendation. I did not know they also did water heaters, or I would have called them first! They had someone out within 3 hours to check to see if the water heater could be repaired. It could not, so right on the spot, Sam called into the office to schedule an installation appointment and then contacted the sales department with the details. Kevin in sales took the details, gave us the pros and cons of going to on-demand hot water, prices, etc., and then got back us 2 hours later to follow up, placed the order and got us set us up confirmed with a time and day.
The office staff, always so friendly and efficient, managed to wiggle us a space to get the install done. This was a feat of no small proportion given that anywhere installing a/c is fully booked at this time, leaving no room for water heaters installations. Installers arrive promptly at appointed day and time, laid out protective rugs on floors and stairs, and did a clean and quick install. Total cost (given above) was under-estimate given the efficiency of the installers. BTW, they were very polite and friendly, left my clean furnace room and floors immaculate, took time after calling in the job complete to explain the difference in care and maintenance of the new heater. There was no inappropriate language when they struggled to get the old water heater up the stairs (they took away for disposal, included in cost). Just patiently worked their way up the stairs. Even though we drained the water heater annually as per instructions, and had left it to drain (and left a few hot taps open to help) until we to empty it, the drain plug had become clogged, leaving it half full with a drain this time could not be unclogged.
We have used Summers and Smith for at 20 years to maintain our furnace (and replace) and always been very happy with them. Calls are answered promptly with friendly voices, and messages are returned quickly (even on the coldest nights at 3 a.m. when furnace stopped working, which they came out at no charge to fix). We like that their staff are paid hourly, and they do not contract out. The emphasis is on getting the job done efficiently but correctly, rather than just as fast as they can get out of there. The price is a little more, but we are paying for reliable, warrantied service. We have been called when there is a recall, a problem has been noted that might come up under warranty, or during the annual clean he technicians have caught problems and set them right before they become a major expense. We only pay for the yearly maintenance check. We highly recommend Summers and Smith!
Water heater broke during a heat advisory/everyone-needs-to-have-an-air-conditioner-right-now. Called 9 different pumbers/places, and no one returned call. Calle S & S to asked for recommendation. Did not know they also did water heaters, or I would have called them first! Have used Summers and Smith for at 20 years to maintane and always been very happy.

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Company Response

Hi There, Thank you very much for taking the time out of your day to review our company! At Summers and Smith we pride ourselves on delivering quality service and do so by employing some of the best in the industry. We are glad that you were pleased with the service we were able to provide. We hope we can continue to provide service that is to your satisfaction. - S&S Team

Anthony & Andrea from Queensville
Anthony & Andrea from Queensville
1 review East Gwillimbury, ON
10/10

Furnace and air cond

We recently had a new high efficiency furnace installed.
Kevin the sales agent was easy to talk to and listened to my questions giving knowledgeable answers to this new technology. The installers Andrew and Grant did an excellent job of installing in a confined area.In this difficult time of coved-19 they exercised proper precautions and left the premises clean. They also answered my question as the install progressed. They were both personable.
Will recommend this company to anyone .

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Company Response

Hi There, Thank you very much for taking the time out of your day to review our company! At Summers and Smith we pride ourselves on delivering quality service and do so by employing some of the best in the industry. We are glad that you were pleased with the service we were able to provide. We hope we can continue to provide service that is to your satisfaction. - S&S Team

Private User
Private User
Private User reviews Bradford West Gwillimbury, ON
10/10

Couldn't Ask for Better Service!

We needed someone to fix a gas line leading to our fireplace and these technicians gave us a great quote and we able to come out to complete the work the next day after we called them. The work was completed quickly and they made sure everything was working. Very positive experience!

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Company Response

Hi There, Thank you very much for taking the time out of your day to review our company! At Summers and Smith we pride ourselves on delivering quality service and do so by employing some of the best in the industry. We are glad that you were pleased with the service we were able to provide. We hope we can continue to provide service that is to your satisfaction. - S&S Team

Darlene in Toronto
Darlene in Toronto
0 reviews Toronto, ON
10/10

Furnace replaced

The team arrived within the scheduled time. They worked diligently and had my furnace replaced within the estimated time. They laid carpets and wore booties in the house. They were polite and professional.

I had Summers and Smith install a new water heater in November as well. I highly recommend them.

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Company Response

Hi There, Thank you very much for taking the time out of your day to review our company! At Summers and Smith we pride ourselves on delivering quality service and do so by employing some of the best in the industry. We are glad that you were pleased with the service we were able to provide. We hope we can continue to provide service that is to your satisfaction. - S&S Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Summers And Smith Cooling & Heating Ltd

At Summers and Smith Cooling & Heating Ltd, we deliver a level of comfort and service that no one else can match. As an Authorized Dave Lennox Premier Dealer & Authorized Daikin Dealer, we offer the quality installations and service of cooling and heating systems for your home and business in Aurora, Newmarket and the surrounding area.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnace, Air Conditioner, Ductless Split, Air Quality, Fireplace, Unit Heater, Water Tank
SERVICES
Residential & Commercial Cooling & Heating Live Technician on Duty 24/7 24 Hour Emergency Service
BRANDS
Lennox Daikin Regency Heat & Glo Savannah Mitsubishi John Wood
SPECIALITIES
Service to All Makes & Models Licensed & Trained Technicians Fast Local Service Conveniently Located Showroom
WEBSITE
https://summersandsmith.ca
YEAR ESTABLISHED
1973
PAYMENT METHOD
All Major Credit Cards, Cheque, Cash
LICENSES
Fully Liscenced
MEMBERSHIPS
HRAI, Aurora Chamber of Commerce, T.S.S.A., ESA, WSIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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