We had a minor gas leak by the stove that was intermittent. However with some effort they found that the flex hose to the stove would leak only if it was in a certain position. They also found that the original install of the feed line was not quite right and should be corrected for the future. Careful team and kept covid protocols for our protection.
Hi Jack, thanks so much for taking the time to review the work completed at your home. We are so happy to hear that your experience was so positive. We hope you will continue to use our services for all your heating and cooling needs in the future.
Pool heater was not working and we arranged for Summers & smith to fix the heater and do regular maintenance on the furnace A/C.
They moved up the appointment to get the heater working so we could use the pool earlier and showed up on time. It turns out the pool heater needed a new pilot/starter assembly. They re-arranged the schedule of the technician so he could go back to the shop and get the parts. He then came back, installed the new parts, got the heater going and did the regular service on the furnace at the same time.
Great, friendly and responsive service at a fair price.
The company was very quick to respond to my enquiry, and I was able to get an appointment quickly. The technician arrived when scheduled, completed the work required, and was very clear in communicating the issues. Very pleased, would highly recommend.
We continue to receive great service from this firm. They installed our furnace five years ago and were the only firm we asked for a quote that identified a potentially dangerous situation with venting. That alone guaranteed our business! The service techs are pleasant and knowledgeable and their price to service is reasonable.
Kevin was very professional and took the time to understand our needs when quoting. Brad and Luc installed the furnace and a/c in a timely manner. They took the time to install a vent to take away the air in the family room and install a new condensate line from the furnace pump to the drain. Well done guys!
Hi There, Thank-you for your review of the work completed at your home. I will be sure to let Kevin, Brad and Luke know that you left such a nice review. At Summers and Smith we pride ourselves on our customer service, quality of workmanship and level of professionalism. We hope that you keep us in mind the next time you have any heating or cooling needs in the future.
No flame in burner. Igniter not lighting.
Within 1.5 hours from call furnace working, no parts needed. Just when you thought customer service was a thing of the past.
Great job Matt.
Hi Stella, Thank-you for your positive review. Matt is an excellent technician and will so happy to hear your kind words. We are always here to assist with any heating and cooling needs you may have in the future.
Great Company to deal with! Dave our sales person was helpful and knowledgeable with his product for our project , they showed up on time and there people were great to work with as well .
Would absolutely recommend them .
Hi There, Thank-you for your positive review on the work completed at your home. I will be sure to pass along your kind words to Dave and his installation crew. We appreciate your business and look forward to hearing from you in the future for any other heating or cooling needs you may have in the future.
Last winter (January), my older furnace died, and Summers & Smith were able to have a sales consultant at my home within 12 hours, and the old unit replaced within days. Then, at the 1 year anniversary, their technician, Matt, performed the annual check-up. Not only did he arrive right at the beginning of the scheduled 2-hr service window, he was professional, friendly, efficient and adhered to COVID protocols. He explained everything very clearly to me, and followed up within 3 days as he noticed an upgrade that was required. That took less than 1 hr to complete. Overall, I was really impressed by the technician (Matt), Michele who I spoke with to book the appointments, and going back to the initial install, Summers & Smith as a dependable company. I'm glad we're with them.
Hi Doug, Thanks for your kind review of your experience with Summers and Smith. It is because of customers like yourself that keep us going. We pride ourselves on our outstanding customer service and the knowledge and experience of the technicians. Please never hesitate to reach out to us for any other heating or cooling needs you may have.
At Summers and Smith Cooling & Heating Ltd, we deliver a level of comfort and service that no one else can match. As an Authorized Dave Lennox Premier Dealer & Authorized Daikin Dealer, we offer the quality installations and service of cooling and heating systems for your home and business in Aurora, Newmarket and the surrounding area.