Countertops (kitchen and bathroom)
They source great quality stones and their sales team is proactive pre-sale and the coordination for the installation went well.
However, the installation logistics are poor at best: the original installation had resulted in major stains in the stone, which GMI tried to convince us was normal. It was only upon multiple attempts that they acknowledged that poor installation practices resulted in those stains, and they agreed to re-install the counter-top. The cuts in the stone are irregular as they are done manually and there are obvious asymmetries (kitchen faucet misaligned). Poor glue application for sink installation. Installation caused damages to several of our cabinets, and impacted electrical installation (which we needed to outsource for repairs as they did not address). They
- Approximate cost of services:
- $10,000.00