A&H Flooring

The installation of the laminate flooring, 1/4 rounds and remainders on a rental unit was done well. The place was left clean and unused boards and 1/4 rounds were left behind.

However, A&H Flooring Installations' scheduling of the work was handled poorly. The job was scheduled for the Labour Day Monday based on confirmation that work could be done at that time, in spite of it being a holiday. Shortly after, the work then had to be re-scheduled for the Friday prior. As a result of this, materials had to be delivered early to make them sit and cure within the unit. After this re-arrangement was made, another call/email was made to me to say, the work could not be done on the Friday, and had to be moved to the Tuesday, following Labour Day. This was not convenient as no one could open/close the unit on Tuesday because of a prior scheduled trip out-of-town.

After a rather irate phone call from the proprietor of A&H Installations, I had to tell him that I would talk to RONA who I made the original arrangements with and left it at that. RONA came to the rescue and only through the intervention of RONA's Project Sales Coordinator did the work get done on the Tuesday. I had to agree to RONA opening up/supervising the work and closing up after to get the work completed.

In the future, I will deal only with RONA and not with A&H Installations as their sub-contractor. There was too much back and forthing that, as a client, should not have taken place had A&H Flooring Installations scheduling coordinator been more diligent and up-front with what was possible, without trying to pass the blame onto RONA.