It all started when I called them out because my freezer was frosting up on the back panel. The tech was friendly but was unsure about the cause of the frosting up. He called his boss up to try to figure out the problem. In the end he defrosted the evaporator and said all was fine. Within 2 weeks the say problem was occurring and the panel was frosted up. I called the company and the lady said we will come back to recheck your fridge. I asked about any charges and was told there is no charge as your fridge was not fixed the first time out. The same tech came out and pulled the panel out from the back and it was fully iced up. We was not very happy and said he was having a bad day! He checked everything and said it can only be your cpu that is not working. He put everything back together in a rush. The tech said normally to replace the cpu it would be $800.00 plus but for you only $590.00. I said I would have to think about it and he said I will have to charge you the service call. I explained that your company told me there was no charge because we did not diagnose the problem on the 1st call. He was not happy and was arguing with me. He finally left my home after he called his boss. I was not happy with the tech or the service that he provided. I ended up purchasing the cpu and installing it myself. Now it's still frosting up and I will have to call another company to properly diagnose the problem. I am a senior and can't afford this extra expense. Please beware of this company!
Update: After doing some searching I was able to find a technician that was able to diagnose the problem in 30 minutes! Turns out the thermister around the evaporater was defective so the heater was not getting the message to turn itself on. A $50.00 part is all it was. Quality Appliance Repair has cost me at least $350.00 by not diagnosing the problem on the 1st call. Having to purchase and install the not needed cpu, and hiring another service tech to diagnose and finally fix the problem has been a real headache! The only positive thing that has come out of this ordeal is now I have found a competent service technician!