Two technicians came to my home to check a problem with my Whirlpool oven. They were here for about 15 minutes, and they diagnosed the problem as a broken oven element. I was given an invoice for $380.75 plus GST for the bake element replacement and installation.
I paid $125.00 for the call out, and they were scheduled to return on Thursday to replace and install the bake element, as they did not have the part in stock. I told them that I thought the call-0ut charge was higher than I was told in an e-mail and installation cost was high.
I looked at the confirmation email again that I was sent when I booked the call-out appointment. It states: “The Call Out is 69.99 and if you decide to get it repaired we waive the call out and Diagnosis charge which is separate at 89.99/hr”.
I was able to purchase and install a replacement bake element myself the same day. The cost of the replacement bake element was $71.78 plus GST (from a Calgary supplier), and it took me about 20 minutes to install, using just a Phillips screwdriver.
I feel I was overcharged at $125 for initial call-out, and I also feel that the estimate to replace and install the oven bake element was too high. I was never offered a refund for the over-charge on the call-out (which I feel should have only be $89.99).