Quality Appliance Repair

Appliance Repair
Calgary AB T2P 2G7
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Appliance Repair
Quality Appliance Repair
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92%

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Reviews for Quality Appliance Repair

Average customer rating:
9.6 10 (76 reviews)

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Private User
Private User
Private User reviews Calgary, AB
10/10

Washing Machine repair

Quality Appliance Repair was referred to me by a friend. I phoned them on a Saturday morning and explained the issue I was having with my 10 year old washing machine. T helped me troubleshoot over the phone and together we solved the problem at no cost to me. He could have done a call-out but he chose not to charge me unnecessarily. He taught me how to solve the problem if it happens again. I would recommend T and definitely contact him again.

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Company Response

Thank you!

Private User
Private User
Private User reviews Calgary, AB
3/10

Dishwasher repair with hidden charges

Skilled technician who fixed our leaking dishwasher in 30 minutes.
However, there were hidden and deceitful charges on our bill. The invoice was only sent to me after specifically requesting it. In addition, I had to ask for a breakdown of costs and the responses were ambiguous. It is a very dodgey business practice not being able to provide costs on labor work.

Do not let the $40 discount or reimbursement of the diagnosis charge trick you. They will charge you more than anticipated without explanation. See attached invoice.

Would not recommend or use again

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Company Response

We send an email explaining charges before we ever go out. Then when we know the issue we give you an "all in quote" includes the whole job, so you know your exact costs, before we start the repair. You either accept it or decline it in which case we get paid out for the time it took to figure out the issue your unit is having.
So in a year we have about 5000 customers and I'll have this conversation with about 20 of them who don't read it the way it was intended to be read. Which is fine we are all different.

If the quoted repair cost isn't to your liking please don't accept the quote, then turn around trying to get money off after the work is done. Dealing after the work is done is weird.
We wouldn't have done the job for less, we charge what the job takes to get done. You see a tech for 30 minutes however with the return trips, part pick pick up's and everything else that's needed to make sure your job is serviced properly and with a skilled tech like you just said we have to pay them for their hours of service. They don't do 3hours of work getting you all lined up to get paid for 30 minutes. Which a few of you think they should. So we give an all in quote to speed up the process. This is what the job is worth, this is what you'll pay and what we will do it for, before we even begin repairs.

A in Toronto
A in Toronto
0 reviews Calgary, AB
10/10

Dryer repair

I called Quality Appliance Repair to look at my 30 year old dryer which sudenly stopped working.  I was concerned that I may be looking at spending money to purchase a new machine.  The Service Tech came, assessed the issue and my 30 year old  machine is in perfect working condition again.
   I will definitely call Quality Appliance Repair again if I have issues with any of my other appliances (including my 30 year old washing machine).

0 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Calgary, AB
10/10

Oven Repair

Excellent service. Very knowledgeable and extremely polite\friendly. They quickly found and fixed a problem that another service company totally missed. Would definitely call Quality Appliance Repair 1st the next time.

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Private User
Private User
Private User reviews Calgary, AB
10/10

Darcy is Amazing!

We've had a few issues over the years with our appliances and these guys are always upfront and honest. I believe they always have our best interests at heart. Darcy in particular is always incredibly courteous, quick and honest. We sincerely appreciate your service!

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Carol from Calgary
Carol from Calgary
15 reviews Calgary, AB
10/10

Fridge running warm...

Over the August long weekend, my fridge started to run warm. Was able to make an on-line appointment with Quality Appliance Repair for Tuesday morning. Trent and Chris turned up on time, took a look...and nicely pointed out my user error (fridge had been set at the warmest level not the coldest--apparently the coldest setting is the highest number--seems a bit counter intuitive to me...but that is how life goes sometimes).

It was a bit of a costly user error (service fee), but they could they have told me that I needed an expensive part and replaced something and charged me a bundle--and I would have been none the wiser...

It is nice to know that there are honest people out there...I would highly recommend them and would use them again...

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Private User
Private User
Private User reviews Calgary, AB
10/10

Quick and efficient fridge repair

WHen our Samsung fridge started leaking water we called Quality Appliance Repair. We had Mike out within a day to take a look and order the replacement part and had the fridge repaired the next day. Super efficient appointment, communication was fantastic and we knew exactly what to expect on cost. Highly recommend.

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ETV in Calgary
ETV in Calgary
1 review Calgary, AB
4/10

Oven Bake Element - Overcharged for call-out & Excessive $ Estimate

Two technicians came to my home to check a problem with my Whirlpool oven. They were here for about 15 minutes, and they diagnosed the problem as a broken oven element. I was given an invoice for $380.75 plus GST for the bake element replacement and installation.
I paid $125.00 for the call out, and they were scheduled to return on Thursday to replace and install the bake element, as they did not have the part in stock. I told them that I thought the call-0ut charge was higher than I was told in an e-mail and installation cost was high.

I looked at the confirmation email again that I was sent when I booked the call-out appointment. It states: “The Call Out is 69.99 and if you decide to get it repaired we waive the call out and Diagnosis charge which is separate at 89.99/hr”.

I was able to purchase and install a replacement bake element myself the same day. The cost of the replacement bake element was $71.78 plus GST (from a Calgary supplier), and it took me about 20 minutes to install, using just a Phillips screwdriver.

I feel I was overcharged at $125 for initial call-out, and I also feel that the estimate to replace and install the oven bake element was too high. I was never offered a refund for the over-charge on the call-out (which I feel should have only be $89.99).

1 of 1 people found this review helpful.
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Company Response

Hello, thanks for the review.

There is no refund on diagnosis and call out which was call out +30 mins is what you were charged. The 125 is call out, 30 mins and part order because you said you wanted to get the repair done, and had us order the part for pick up.
Then you decided its cheaper to do it yourself, which it is, save yourself a lot of money just taking the diagnosis and learning where the element is, you did not know when we got there and we opened it up for you to access the element.
Also at that time you said we should come back for free and do the install, and for obvious reasons we can't work half our day for free which is also what I had told you when we were there.

We are happy you took the diagnosis and sourced a cheaper way to do the repair in these hard economic times, but unfortunately we and other trades can't drive around the city for free.

Private User
Private User
Private User reviews Strathmore, AB
10/10

Great Service!

I had a technician come out and fix my dryer. Great service from start to finish. Highly recommend Trent and his crew! I will be using this company again for sure.

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Company Response

Thanks for the great review!

Gary in Calgary
Gary in Calgary
1 review Calgary, AB
10/10

Dryer Repair

I had Darcy over today. I guess it is still too early to determine if my problem is fixed for good, however my dryer worked fine when he left. He left me with comfort in that he diagnosed my problem very quickly and was very professional. What I also like about these guys is they make great use of technology to get the apt booked, confirmed and then texted me when Darcy was close to arriving. Afterwards Darcy gave me some tips on proper maintenance that I really had no idea about. So far an excellent experience.

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Company Response

Thanks for the review! Yes our app is great to keep communicating with our customers!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Quality Appliance Repair

At Quality Appliance Repair, we've built our livelihoods on fixing all major house hold appliances: Washer, Dryer, Dish Washer, Fridge, Stove.
Certified technicians, Our BlueBook is from The Major Appliance Services National Price Guide (MASPG) which is endorsed by the MSA, NARDA, and United Servicer's Association! so we don't charge by the minute like everyone else, once we find the problem the price is set in stone no matter how long it takes to do the job right.
We can get your appliance back up and running and save you thousands on a new one. Our service is priority, and we look forward to servicing your needs.

We are service providers for large property management firms and believe just like they do that we will give you the best service in the Calgary area, we work a lot with landlords and tenants to find the best times to get your appliance fixed, we like to work with you and not jump through hoops to get a tech there, for this reason we work evenings and weekends on occasions that it is needed to service your appliances without you having to miss work or change your daily and busy schedule.
So if you need a dryer repair, a fridge repair, dishwasher repair, washer repair, oven or stove repair we are the ones to call for Calgary, Strathmore, Langdon, and Chestermer.

CATEGORIES
Appliance Repair
SERVICES
Appliance repair, fridge repair, stove repair, dishwasher repair, oven repair, dryer repair, washer repair, automatic washer repair , installations, appliance installation , fridge installation , stove installation , dishwasher installation ,
BRANDS
kenmore , samsung , whirlpool , fridgidair , bosch , GE , Electrolux , kitchen aid , inglis , and many more.
STYLES
built in , stand alone , home appliances
SPECIALITIES
Fridges leaking water, dryers not heating , fridge not cooling , washer not draining , oven not heating , dryer belt , washer not turning on , dryer not turning on , dishwasher not draining, dishwasher not cleaning , appliance install , stove not heating
WEBSITE
http://www.calgaryappliance.com
YEAR ESTABLISHED
5
NUMBER OF EMPLOYEES
7
RETURN POLICY
Workman ship Guaranteed
PAYMENT METHOD
Visa, MC, debit, cash, Email Transfer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
Labour 1 year , parts up to 1 year
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.