I was charged $150 for a service man to come to my house and tell me what I told him, that my dishwasher door spring was broken and needed to be replaced.
Prior to booking the service, I was informed that there would be a $150 call-out cost, but if I chose to have them do the repair, it would be applied to my project quote, but what was actually meant is that it would be added to the project quote, which came in just shy of $380 to install a $75 part with an estimated time of under an hour.
When the technician came to install the part that he had diagnosed it was very clear he did not examine the part that was broken at all since he was unable to pull the dishwasher out (not his fault, just showed he didnt actually properly diagnose the problem which I was charged $150 for).
If he had of done his job in the first place he would have at least not wasted more of my tenants time when he came back out.
I was frustrated and found your advertising very misleading. If you had of been upfront with me and told me it was going to be $380 to repair my dishwasher, I would not have had your company come out. Please be upfront with your customers as this is clearly the minimum repair cost given you ADD not apply the callout cost to your repairs.
I did follow-up with the owner on this, and his response was, "It is what it is".
I am sure this company does fine work, and appreciated their timely response, but their cost quoting felt very predatory, so please be weary before calling for your callout.