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BTL Railings

Railings
Toronto ON M6M 1J2
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Railings
BTL Railings
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67%

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Reviews for BTL Railings

Average customer rating:
6.5 10 (2 reviews)

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Andrew in Toronto
Andrew in Toronto
3 reviews Toronto, ON
10/10

Great quality metal work!

We were referred to BTL railings through our Architect for a large 4-unit residential project that required multiple metal railings, staircases and landings. We started planning the project with Nelson (BTL) back in 2020 and he stayed up to speed on our project and made excellent recommendations on finishes and design that would work with our project goals.
Fast-forward to May 2022, we now have our final staircases/metal work installed and it has completely exceeded our expectations. The quality, consideration for both usability & access is outstanding. We've already had many people stop to take pictures and many comments about the aesthetic.
We are extremely happy with the final product and what we worried may be a utility-type addition to our property has turned Into a show-piece!

HUGE thanks to Nelson and his team - outstanding quality, great recommendations and really understands the needs of his customers. SUPER impressed and thankful for the work they did. Will not hesitate to use them again and will recommend to anyone looking to to any metal work!

Approximate cost of services:
$40,000.00
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Private User
Private User
Private User reviews Toronto, ON

First Review

3/10

Wrought iron railing installed at front of property

BTL Railings was recommended to us by the landscaper that did a significant amount of work to our front lawn. We wanted to install a wrought iron railing around the front of our property and on the porch and stairs. Nelson, the owner of BTL Railings impressed us initially as friendly and experienced in doing railing installation. Apart from being somewhat slow to respond to our attempts to get a hold of him a few times, we had no evidence to suggest there'd be any problems in working with him. It took Nelson a few weeks longer to begin installing the railings than initially estimated, but that was not too big a deal. He did good work of the install and we had no issues at that time.

One of the things that seemed reassuring about Nelson was the fact that he repeated to us a few times that, "If you have any problems with the job, just call me". We hoped we wouldn't have to, but a few weeks after the installation we notice a new stone slab we installed by the landscaper for a step had developed a crack in it which dislodged a fist size piece of stone right at the point where Nelson had fastened the railing. It was obvious that this damage was due to the workmanship, a weakness in the stone or both.

We began calling Nelson and also sending emails to have him come by and assess what should be done. We later discovered he was in Europe so we waited a few weeks and then again began phoning to leave messages and emailing. We have likely sent out 10 messages to date. So far we have heard absolutely nothing from Nelson or anyone at BTL Railings.

What separates a good company from a dubious one is their response and reliability when things don't go according to plan. I had hoped we could trust Nelson when he said he would respond if anything went wrong but obviously he mislead us with his "promise". It's sad to find yet another company that looks good upfront but does not do what they promise in regard to guaranteeing their work. If Nelson had come and we could discuss a plan to fix the problem, I would be writing quite a good review. Unfortunately, he let us down by stonewalling us with silence and disrespecting us as customers. In light of this, we could never recommend him or his company to our friends or other consumers. We would be concerned they would also find him untrustworthy and experience the frustration and disappointment that we have been dealing with these last several weeks. I would definitely avoid this company unless you wish to take the real gamble that everything goes perfectly. As they say, "Buyer beware!"

Approximate cost of services:
$3,500.00
1 of 1 people found this review helpful.
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