I appreciate all constructive feedback from my clients but I do find this review to be unfair and left out some key information.
It is important to mention that I spend quite a bit of time with my clients during our initial meeting to discuss options best suited for their needs. I’m not always able to attend every installation, but I trust my installer’s expertise and I always follow up with a call or email.
During our first meeting, you shared that just a few weeks prior you dealt with another blinds company for the same job and had shades installed that you were unsatisfied with due to the light gap. I saw that as a red flag as that company left you with a free custom blind and had refunded you in full. Regardless of that, I still wanted to help and we discussed options for the job.
I communicated that the best option for light control (due to your light sensitivity) was an outside mount or to cover the gap with drapes, something you were already considering but chose not to do. The final option was a side channel. Because your window sizing was too large and beyond spec of the original blind manufacturer, I could only offer another brand for the side channel should you want it later on. After the blind was installed you said you wanted more light control, and that is when I realized I made an error and learned that the original option could not work. I did apologize personally over the phone - which unfortunately, you seem to not to remember. Please understand that I can make mistakes but I did my best and found you an alternative solution with a different side light piece.
I had couriered samples of two alternative options for closing the light gap. We agreed that Miracle Fit was acceptable and I came by to personally help you install it. The most optimal way to install it was in front of the blind, but you wanted it in the back as you preferred the look. In the end you were actually very satisfied with the look and the function. Your shade looked great, and the new piece solved the light gap problem. I wish you would have communicated your continued concern before I had left because I was under the clear impression that you were very satisfied with the final result.
In response to your last response:
All of your concerns regarding the way Miracle Fit was installed is due to the fact that it was meant to be installed in the front of the shade, not behind as you requested. This is why there is some light peaking through. Once again, I provided a personal apology over the phone. I’m sorry you feel cheated, but I did find an alternative solution to which I provided a discount. Please keep in mind that the major part of the project, the window covering, was provided and installed correctly. Therefore I do not find a single star rating is fairly provided.