Walden Homes

Interior Design
250 Eglinton Ave W, Suite 252 Toronto ON M4R 1A7
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Reviews for Walden Homes

Average customer rating:
4.5 10 (4 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Costing price a total disappontment

To be honest, my husband and I are still reeling at the sticker price of the projected Reno cost for our modest 120 sq ft addition. In fact, we are pretty disappointed and feel that our $1695 investment to “talk” out our vision for the project and get a line by line costing sheet was NOT at all worth it. There were items on the cost sheet not even applicable to our project. It was so unprofessional - the line by line breakdown didn’t include our 8ft and 4ft expansion but instead our old numbers and a grossly huge ERROR of adding $30,000 of other fees from a different project whose presentation had been overwritten and put together last minute. The low to high options varied so much and the low end was still out of our budget and they admitted “no one goes for the low end”.

We feel we have grossly overpaid by for this price breakdown which we could have gotten for free from any other honest contractor. When we asked for at least part of our money back they ignored us and failed to recognize their gross errors in pricing. We also paid $450 in drawings which were not even accurate, which in most cases, your architect will provide.

We sought out Walden for their quality workmanship, honesty and transparency and didn’t get any of this. We felt it was not worth proceeding with them if they couldn’t address our concerns for the simple stuff. This costing sheet felt more like a money grab more than anything else. Learn from our mistakes: you should not have to pay so much money upfront to get so little in return.

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Company Response

We are really sorry you are upset about your experience in working with us during the Feasibility Assessment. Our aim is to ensure all parties understand the financials of a potential project from a costing standpoint. Determining feasibility is the purpose of the initial assessment.

We also want to point out that we definitely did not ignore you or fail to offer a response to your concerns. When you notified us of your concern and demanded a refund, we promptly responded within three hours, the same day, where we offered the following (summarized from the original email):

"We are definitely concerned that you feel that way and would like to address it. We want to work together, so I would definitely like to arrange a call if you're open to that. If the numbers are, in fact, that far off from what you expected, we need to work out the fine details. It can require an additional meeting (or two.) We are happy to do that, we want to create a project, collaboratively, that delivers value and makes you comfortable. You said you came to us for our quality workmanship, honesty and transparency - we need to know your budget and work together so we can meet both your budget and your expectations. Please let us know if you are open to that."

You never replied to that message.

As for the measuring drawings, the $450 you paid was to a third party site measurement company. This was a direct cost from them, which you approved prior to them providing this service. If there are errors in the drawings, the measurement company would come back to correct an error.

We pride ourselves on being transparent and open with our prospective and existing clients. Sometimes our pricing isn't in line with their project budget and we don't end up working together. We wish you all the best moving forward with your project.

Private User
Private User
Private User reviews Toronto, ON
0/10

Second floor reno

Terrible job
Bad communication skills
Did all they could to avoid responsibility and did the bare minimum to try fix problems
Site manager was dismissive and rude and wouldn't pay attention when problems were brought to him

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Max Kranov from Thornhill
Max Kranov from Thornhill
2 reviews Thornhill, ON
8/10

Kitchen Renovation

Walden did a pretty great job in converting my sub-par kitchen into a high-end was. Matt was very professional and was willing to help me out on the affordability side of things. Only complaint would be it took a couple days longer than estimated.

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Elizabeth from Leslieville
Elizabeth from Leslieville
6 reviews Toronto, ON

First Review

10/10

Top to Bottom Renovation- Kitchen, existing and new bathrooms, wall relocations, stairway redesign, new floors and floor coverings, deck

I returned to my house after 13 years of rental occupancy. I had become so distanced from it that I was convinced that I should renovate to sell. The team from Walden impressed my very much with their planning methodology, and with their transparency on pricing, and even more by their practice of working with the same trades all the time. They encouraged site reviews, and were highly collaborative and cooperative. I'm certain they were very confused as we were reaching the end of the project, because as beautifully as it was turning out, I was becoming more depressed. The problem? I no longer wanted to sell! Well, that was easily resolved; I am in it after all, and as happy as can be! This very old house is fresh and new again, the design is consistent with its Victorian dimensions yet very clean and spare, the work is top-notch, and I have never needed to call them back for rework. Bruce and Danny are always generous with advice for me when i need to figure out a small job, and I would engage them again in a heartbeat!

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More about Walden Homes

With 27 years of experience as custom home builders and renovation contractors for your home improvements , Walden Homes has become the top choice for homeowners in Toronto and the GTA.
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