Tyler was very pleasant, and admitted that he was learning as he progressed as a roofer-our decision to select him for our shingling job was our hope to help a small business operator and his promise to address any issues in order to build his reputation. We had some water dripping into our bathroom as snow melted in the spring, and other roofing experts explained the errors Tyler made and how he could (easily) fix them. So I called Tyler. No answer to texts, emails and calls for weeks. I kept trying and after a couple of YEARS he answered and said he was sorry and would try to come and fix the problem. Months and several promises and no Tyler. We told him we wanted to give him a chance, we weren't mad, just wanted it fixed. I finally gave up trying, and gave up hoping that he would live up to his many promises. The snow is melting again today, and my wife has to dodge the drips that fall right over the toilet. Sorry, Tyler-until that little problem is fixed, as promised and agreed several times, I will be recommending that people not trust you. But you can still change this-just finish the job.