If there was a negative scale Sensus would get -10! Over budget and over schedule - this company does not know the meaning of project management or customer service. This renovation was supposed to be a "simple" 5-month renovation that turned into a year long saga. It was fraught with mistakes, re-work, poor quality work, poor communication from the Sensus team, lack of responsibility, transparency and accountability and invoices were not accurate...to name a few. Their sub-contractors ruined our new, expensive hardwood floors, caused a leak in the basement, damaged our front door, damaged plants in the garden, damaged new appliances...the list goes on. I could write a book on this awful and stressful experience!