Biscaya Home

General Contractors
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

92%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Biscaya Home

Average customer rating:
9.5 10 (51 reviews)

Sort by

Gloria Carrasquero in Burlington
Gloria Carrasquero in Burlington
1 review Burlington, ON
10/10

Bathroom renovation

after searching around we decided to hire Biscaya Home, and we're really glad we made that decision. as we are extremely happy with our bathroom renovations. Bernardo and Brenda went far and beyond to fulfill our expectations.
They are very professional, always on top of every detail, giving us the best possible advise. we won't hesitate to contract them again for any renovations we require and we would recommend Biscaya home to all our friends.

Was this review helpful?
Company Response

Hi Gloria
thank very much for the great feed back. it was a pleasure working for you. Please let us know if there are any other projects we can do for you in the future.

Bruno in Burlington
Bruno in Burlington
1 review Burlington, ON
10/10

Kitchen Renovation

I contacted Bernardo and Brenda for the first time recommended by a friend. Since then, they have been our first choice for any renovation work in my home. Actually, this is the third contract we gave to them.

They and their team were very responsible, respectful, very careful on the details and committed to deliver the best in quality.

Also, they were very assertive in their recommendations they made prior to start the job. Their experience in home renovations has been very important for us.

The kitchen was finished as we expected and as always we are so satisfied with the finished job.

Was this review helpful?
Company Response

Bruno thank you very much for your review. I appreciate your kind words and great review. We are ready for the next project as soon as you are :)
take care

JAG in Toronto
JAG in Toronto
1 review Toronto, ON
10/10

Upgrades and Fixing

I hired Bernando and team because they provided a reasonable quote and where knowledgeable. They even provided guidance and suggestions. All was managed on time and with perfect care. I really liked their finishes and workmanship. They upgraded our brand new apartment with new light fixtures, kitchen backsplash, bigger and brighter shower, wood floor installation, and some other fixes.

Was this review helpful?
Company Response

Thank you so much for your review. it was a pleasure working with you. Please let us know if there is anything else we can do for you in the future.

Stewart Walford in Burlington
Stewart Walford in Burlington
1 review Burlington, ON
5/10

The Honeymoon Ended Poorly

Based on favourable HomeStars reviews and a friend’s recommendation, we contracted Biscaya to renovate two bathrooms, install hardwood flooring in the main living area and replace ceramic tile kitchen flooring, a $35,000 project including the cost of materials. The quote we received from them was not the cheapest by any means and some parts seemed downright overpriced (for example, the cost of trimming 1/4 inch off a bed room door was $80 + HST). We agreed also to onerous payment terms - 50% of the total contract before any work was completed and the remaining 50% immediately as each stage of the project was completed. By doing this we gave up our rights under the Ontario Construction Lien Act by which we could have retained 10% of the contract price for 45 days after the project is done. This Act helps ensure the quality of the work and also protects consumers in case the contractor doesn’t pay the sub-trades or suppliers working on your project. The first three weeks of the project were a honeymoon. Brenda and Bernardo are to be commended on both their knowledge and design taste. The work done by their employees and contractors was excellent. My spouse and I also did our part by remaining close and making ourselves available for the many decisions that were required as the project was being completed. For example, when a bathroom wall was removed, some studs were not even and we paid a hefty $700 to have the 10 or so studs replaced. Communication was pleasant and productive. However, the final week of the project turned into a drunken sailor race to the finish and relations became unpleasant. For example, the fridge and stove were replaced over ceramic tiles when the floor grouting had been completed less than two hours prior, a kick plate clip of the kitchen cabinet was broken (I spent many hours obtaining new part and repairing it), the handle of the fridge was broken (Biscaya was unable to repair it properly and, after six weeks, offered a financial settlement), doors were leaned directly against treasured oil paintings, furniture was not properly covered which resulted in horrible dust throughout the house when existing ceramic tiles were removed, a broken wheel of the fridge was found on top of it (Biscaya denied any responsibility), a small arithmetic error was made in a computer-generated invoice (Biscaya refunded me the amount when I pointed it out to them), flooring transition pieces fell off within a week of installation (subsequently reinstalled but one still loose) and, most important, Biscaya refused to complete a small part of the contract that had been verbally agreed to. We paid a separate contractor nearly $500 to complete it. Promises of work and completion dates were met with excuses and Biscaya retreated to strict interpretation of the contract wording. For example, “provision and installation of hardwood mouldings” meant that factory primed mouldings were installed with no filling of installation nail holes and no additional painting over the primer. In short, I was quite surprised that Biscaya would risk their reputation with behaviours such as this. They pointed out subsequently that there had been health and criminal issues that had a negative impact on the timing and completion of their work. Nevertheless, I do not believe that it should be necessary to resort to name calling and threats of a Consumer Protection Act complaint (both by me) to have a project completed. I would advise strongly that any future client of Biscaya to be well aware of and exercise their final payment hold back rights, insist that any contract spell out in writing every single detail of work to be done and have any larger contract reviewed by a lawyer. I have noticed that within previous HomeStars reviews, Biscaya rigorously rebuts any complaints about their work. However, I have pictures and other evidence to back up my comments and any member of the public is welcome to see them.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Stewart Waldorf

We are very sorry about your poor last week of the project experience. We can assure you that our team strives for great craftsmanship and great customer relations. Your grout was not touched by appliances, since we lifted them into their position, stepping in the centre of the tiles. Keep in mind that what you call a "drunken sailor race" was our effort to finish your project as per our deadline, without compromising any finishing details. Just to give you peace of mind, let us know if there are any issues with your grouting or any other item related to our work, and it will be our pleasure go back and correct it.
About the fridge, the reason it took so long, was due to your fridge being discontinued, we tried finding it with several suppliers in Canada and the USA, however we were out of luck. Reason why we responsibly agreed to pay you for the damage. I thought this was communicated with you enough, however based on your feedback, it was not, I apologized for keeping you waiting for so long.
Our team is very careful with our customer's belongings. It's very hard for us to believe they rest doors over your wall paintings, and as per our standards this is unacceptable. I would have appreciated if you had addressed this with me when we were on site with my team. I sincerely apologize.
Unfortunately, any work that was not quoted nor charged, cannot be completed without cost, since I have to pay for materials and labour. I am very sorry this items created such a bad feeling between us, however I never agreed to do that work nor verbally neither in writing.
The contract says: "supply and install shoe mouldings", which come primed from the factory. This mouldings were installed and caulking was applied, leaving it ready to paint. You did not include paint which we offered, but you decided to leave out of the scope of work.
The project was completed as per our deadline. We were diligent giving you updates on timing. Every time work was added, we modify the timing for you and Lucy and you were aware and we agreed to it.
You never threat any member of our team Stewart, because your project was completed on time
We as the owner's - operators of Biscaya Home Renovations are always improving, and pay close attention to detail and customer service, as our reviews and scores show. Your comments about the timing and I quote "Health and Criminal reasons" seemed to be harsh, unfounded and dishonest.
Two things were mentioned to you and Lucy while we were working at your home, not as excuses for timelines, but as personal matters, we felt comfortable mentioning at the time. One, being the birth of one of our worker's son. Which did not affect the deadline, is this what you are referring as health issues? Second, being the kidnapping of a family member, overseas back home, is this what you a referring as a criminal issue?
For the record our entire team has no criminal record.
We will be there to re secure your transition piece, please let me know your availability, so we can get it done.

Sue in Hamilton
Sue in Hamilton
1 review Caledonia, ON
10/10

Install new fence

I recently had our fence removed and a new fence installed (approx) 144 linear feet). The workers were very efficient, polite, respectful for the property. Unfortunately they were not able to use the auger due to rocks and had to dig all holes by hand. We were very impressed on how hard everyone worked on a extremely hot day and still finished the job on time.
I would highly recommend Biscaya Homes for any of your renovation needs.
Thank you for a wonderful experience.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Suzzane
thank you so much for the great feedback. it was a pleasure working for you as well. please let us know if there is anything else we can do for you in the future.

Andy in Toronto
Andy in Toronto
1 review Burlington, ON
9/10

Master Bathroom, Walkin Closet, & Basement Renovations

Renovations can be a challenge while still living in the home, but Bernardo and the Biscaya team were very profession and understanding of that fact. The project included 3 different areas in the house, master en-suite, structural work over the garage, an additional basement bedroom and relocated laundry room. We are very happy with the results in all areas, especially the new master en suite and large walk-in closet. The project was completed on schedule and we were well informed throughout the renovation.

Was this review helpful?
Company Response

Hi Andy

Thank you very much for taking the time and completing a review for us. it was a pleasure working for you. I hope we can assist with future projects as well.

Bernardo

Monica in Mississauga
Monica in Mississauga
1 review Mississauga, ON
10/10

Kitchen Renovation

photo.JPG Biscaya Home
6473302922
Burlington
ON
L7M 1J9
CANADA

I don’t like home renovations, I like the result but I feel the work by itself is a hassle. The dust, the dirt, people walking into my house, having to choose from a gazillion options.

A friend of mine recommended Bernardo and Brenda and – from the first exploratory conversation – I knew I have found the right contractor. I gave them a general idea of how I wanted the renovated kitchen to look and they quickly understood my expectations and needs. They provided options that were aligned with my thoughts so I didn’t feel overwhelmed with the choices and – most importantly – they didn’t try to convince to purchase overpriced items. They were very clear about what was high quality vs. trendy-only.

Bernardo and Brenda were very detailed oriented, always on the top of the work and fast to respond to my questions.

I was prepared for the unexpected, as I have an older home and I’m glad they provided regular updates during the day, including a couple of unexpected events and – most importantly – solutions.

My job doesn’t allow me to deal with constant phone calls and meetings during the day. Hiring Biscaya was like having my own project manager! Brenda and Bernardo were always available, and on track in terms of budget and timelines, which made me save a lot of time and money in the long run.

I can't thank them enough for making my life easier!

Was this review helpful?
Company Response

Hi Monica
It was a real pleasure working for you. We are glad you are fully satisfied with our work, and for taking the time to write, such a great review. Please let us know if there is anything else we can assist you with in the future. All the best to you and your family.
Bernardo and Brenda

Javier in Mississauga
Javier in Mississauga
1 review Mississauga, ON
10/10

Basement renovation

I can say that select Bizcaya Home as my contractor to renew my basement was a very good experience. All team was very committed to doing their job good and putting their best effort to reach the best quality standards, always keeping the time as the north.
The kitchen was finished on time and was what we expect, the bath charming as we expect too, the rest was paint and minors details on the walls that were fixed it before the paint was done.
Only left to say that it was a really good decision pick Bizcaya Home to take my project ahead.
Thanks, Bernardo and Brenda for all your recommendation and support.

Was this review helpful?
Company Response

Hi Javier
thank you so much for your feedback. I appreciate you are fully satisfied with our work. it was a pleasure working for you. Please let us know if there is anything else we can assist you with in the future. All the best to you and your family.

Gilberto
Gilberto
1 review Oakville, ON
10/10

Flooring, stairs renovation and other miscellaneous work

Biscaya team was very professional during the project execution. Bernardo was very responsive to our project requests. Biscaya fulfilled our expectations about project quality and its completion. Highly recommended as a contractor!

Was this review helpful?
Company Response

Hi Gilberto
Thank you very much for your review. it was a pleasure working for you. Please let us know if there is anything else we can assist you with in the future. All the best to you and the family

Nelly in Burlington
Nelly in Burlington
1 review Burlington, ON
10/10

Kitchen and bathrooms’ renovation

We just completed our kitchen and bathrooms renovation. Bernardo, Brenda and the Biscaya team were excellent. From the design stages, Brenda was always available to assist with materials, colors and finishes to make our ideas a reality. Bernardo and his crew were amazing. The craftsmanship was outstanding all finishes are seamless. I really appreciate the hard work, thank you for keeping us within budget and the excellent end results.

Was this review helpful?
Company Response

Thank you very much for the kind words Nelly. it was a pleasure working for you. Please let us know if there is anything we can do for you in the future

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Biscaya Home

Biscaya Home is a company of professionals with backgrounds in civil engineering and general construction. Has a proven record of excellence performing building Inspections, also designing and managing several building and construction projects in Mississauga, Ontario. No matter the size of your project, the experienced professionals at Biscaya Home will plan, design, construct, and maintain your project.

As a leading provider of residential – comercial inspections and renovation projects, we take pride in offering the best service in the market. Bernardo Guerra the founder has a background in building contruction and is also a certified home inspector in Ontario. He has been in the business for over 15 years. 8 years in the United States working in Missouri as a chief engineer for Marriott International and 7 years in Canada providing support to several construction businesses. Biscaya Home has a team of professionals dedicated to provide all the answers to your needs. Our business concept is to be a one stop service provider for you, from inspecting your home and business to maintaining and performing any improvement or corrective maintenance.

CATEGORIES
General Contractors
SERVICES
Biscaya Home will complete from any home improvement project to a full scale home renovation. We also provide preventive maintenance services, such as: Tuning up and maintaining your furnace and AC; Clean gutters; trimming trees and bushes; regrading around your home to provide proper slopes; exterior paint, resealing garages; etc. Biscaya Home also provides Home Inspection Services which is a great advantage when doing projects with us since our projects will follow all codes and regulations and will be completed the right way the first time.
STYLES
In Biscaya Home we adapt to our clients taste and vision, from classic, contemporary to modern. We always follow the construction and décor ideas our clients have, then provide guidance and suggestions to make the project impressive and cost efficient. Biscaya home owner’s Bernardo Guerra with more than 20 years’ experience in building - construction and renovation projects will provide all the answers you need to make your project possible quickly, professionally – finished, and cost efficient. Brenda Valero has been in the designer business for more than 15 years, working as an interior designer for important high- end furniture stores and Real Estate agents. She will provide the advice you need to match colors, designs and décor to create unique spaces always following your project vision. The combination of great taste and impressive craftsmanship will make all the difference when you choose Biscaya home for your renovation projects.
WEBSITE
http://biscayahome.com
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.