Hired Rafael to install shutters, the clips for the shutters broke. Tried to contact Rafael to fix, based on his guarantee policy, but he ignored my phone calls, voice messages, and text messages. Disappointing, as I thought he was more professional. Seems my business was only to get his business off the ground and once his business started growing I was no longer a valued customer. I have taken my business elsewhere. It’s never beneficial to go cheap, it always better to pay a little more as it results in better quality of product and better service.
- Company Response
Hi Andrea, we take customer service very seriously and try to resolve every issue to the customers satisfaction. I'm a bit confused by this review as I don't have any resent customers by the name Andrea and I don't have any messages or texts from anyone called Andrea. Please email me at ShutterMAX@Hotmail.ca. I would really like to get to the bottom of this. I have no problem providing shutter clips or any other service needed.