Custom Windows

My boyfriend ordered custom doors for our new reno home December 7th. After a deposit was paid, getting a hold of Christopher (our contact) was nearly impossible. It took several phone calls (on our part, not a single call on his) to schedule an instillation date. Every time we called, his response would be “oh I was just about to call you”, after weeks, and dozens of these unreciprocated phone calls (AWFUL CUSTOMER SERVICE and a WASTE OF TIME) an instillation date was finally booked.

The doors were put in at the end of January (only due to our pestering). The installation team however, was really lovely, did a great job, even cleaned up afterwards.

Now, 4 months later, we are still waiting for our storm door. We've again, called several times, with no real answer or explanation from Christopher. Today we called again (it’s been a month since we followed up last – and he has made NO effort to finish the job). As my boyfriend began asking him about the storm door, his response was “I am on vacation” and hung up the phone.

Although the installation team was good, and the doors look nice, the customer service is the WORST we’ve ever experienced, such a hassle, such a waste of time, NOT REMOTELY WORTH IT. GO WITH ANOTHER COMPANY.

Over 4 months, dozens of phone calls, thousands of dollars, and we are still missing a door.