Direct Overhead Doors

Garage Doors & Hardware
Vaughan ON L4H 2N7
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Reviews for Direct Overhead Doors

Average customer rating:
9.9 10 (504 reviews)

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Itai
Itai
2 reviews , ON
10/10

Garage door and door opener

From the qoute to the installation the experience was amazing. Very happy with our product. Thank you rob , would definitely recommend to others.

Approximate cost of services:
$3,000.00
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Company Response

Itai Thank you for taking the time to post this review. With over 17 years in the industry we try our best to continue providing all our customers with the best products and service available. Looking forward to work with you again in the future!

John in Brampton
John in Brampton
1 review Brampton, ON
2/10

Garage Door Replacement

We got fooled by the positive reviews, don't repeat our mistake. Problems began shortly after installation, the garage door opener malfunctioned and eventually smoking when in use. The company returned once for a repair, but chose not to replace the part recommended by the manufacturer and the unit continued to malfunction. Then the games began, call after call received excuse after excuse, ongoing for weeks and months. At one point we were told the owner could not fix the problem because he was in Florida! To date it has been over 1 year of continued excuses and delays, eventually the company just stopped responding.

Bottom line: this company installed a defective garage door opener and refused fix it. Terrible customer service and empty promises.

Approximate cost of services:
$1,200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

John it has been unfortunate how much grief the Liftmaster opener we provided has caused. Initially when we went back we troubled shooted the opener but it didn't seem to fix the problem. We took some time to get back there a 2nd time only to find out the manufacturer had sent you the incorrect replacement board all along. I am happy to hear that on our 3rd visit you had recieved the correct replacement board and after we installed it the opener is running good as new !

Kuldip in Mississauga
Kuldip in Mississauga
1 review Mississauga, ON
10/10

New garage Doors

Brilliant Finished Product!!!!!!!
We just had our garage doors replaced and are more than happy with the product and end result. Very professional workmanship on installation and capping. We would highly recommend Rob and the team at Direct Overhead Doors.
Thank you Rob.

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Kuldip I am glad you chose the long panel carriage door as it really looked great on your home. Providing aluminum capping around your old wood frames was the perfect finishing touch !
We look forward to work with you again in the future!!

Nicole
Nicole
2 reviews Courtice, ON
10/10

Garage doors

The experience with direct was amazing from start to finish. Rob came out same day, gave me a great and realistic quote and answered all of my questions - I didn't feel "sold".

Alex, the installer was dually as great. He worked hard, and you could tell that he has been doing this for years. The doors look great

Bottom line - I don't regret using this company, I got a fantastic deal and I would refer them to my family and close friends!

Approximate cost of services:
$2,400.00
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Company Response

Nicole Thank you for taking your time to post a review , your doors definetly looked amazing and now you also have the best garage door opener too!

Robert
Robert
1 review Vaughan, ON
10/10

Garage door

Awesome service ! I was very
impressed with the professional work done by Rob .
I would gladly recommend this company .

Approximate cost of services:
$1,675.00
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Company Response

Happy to hear that you were satisfied with our service and the beautiful mahogany accent series garage door we installed. The accent doors have so much detail on them you will become the envy of all your neighbors!
We truly appreciate your business and any referal you may send our way !!

maria_lina_ferreira
maria_lina_ferreira
1 review Vaughan, ON
10/10

Garage doors

Excellent job Rob,i love my doors,and I'm ready to recommend you anytime,thank you!

Approximate cost of services:
$2,000.00
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Company Response

Thank you Lina for the great review, we definetly try our best to provide the best products and service in the door industry !

Patti
Patti
1 review Caledon, ON
10/10

Garage Doors & Openers

We spoke to many different companies/installers before choosing Direct Overhead Doors and they were the most informative and experienced of them all. We're extremely pleased with every aspect of their work from start to finish and would recommend them to anyone.

Approximate cost of services:
$3,100.00
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Company Response

Patti, Thank you for taking the time to post a review. These doors really complimented your home! It is extremely important to us to take the time with each and every customer; and provide them with as little or as much information as they need to make the best decision on their garage doors.
We would like to thank you in advance for any future referrals!

krissi
krissi
1 review Ajax, ON
10/10

Garage door

So happy with everything! I'm a very indecisive person and Rob was very quick (and patient!) with responding to all of my questions over email-even during the long weekend! Very friendly and professional. I love my new garage door, it completely changes the look of my house and adds so much to the curb appeal. Thanks so much!

Approximate cost of services:
$1,160.00
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Company Response

Krissi Thank you for taking the review I am glad you went with the black door and black aluminum capping, everything looked clean and sharp! We definetly try our best to help all our customers choose the correct door for their home.

W D.
W D.
1 review Pickering, ON
10/10

Garage doors

They were on time, great work and cleaned up the site. They were friendly and fast as well

Approximate cost of services:
$2,800.00
1 of 1 people found this review helpful.
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Company Response

Thank you Wally, sometimes it's beyond our control but we definetly try our best to deliver our products in a timely fashion. Thank you for the review and look forward to working with you again in the future!!

elizabeththun
elizabeththun
1 review Uxbridge, ON
10/10

Garage doors

quick and efficient right from start, friendly knowledgable sales rep and installer quick and clean.

Approximate cost of services:
$5,700.00
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Company Response

Liz i am so happy you chose to go with our Wayne Dalton 9800 series fiberglass doors. The doors were the perfect fit for your home and communi. Thank you for the wonderful review and we look forward to working with you again in the future !!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Direct Overhead Doors

Direct Overhead Doors is a family owned and operated full service garage door and opener company. Serving the GTA and surrounding areas for over 24 years Direct Overhead Doors has become one of Toronto's leading garage door and opener suppliers offering quality garage door products at great value. By using 100% North American products, we are able to provide excellent quality which services the residential and commercial market. Whether you are looking to replace an existing garage door or are working in new construction we encourage you to give us a call. At Direct Overhead Doors, the customer comes first. It is our mission to provide a wide range of products and services that fulfill your individual needs. We pride ourselves on building lasting relationships with our customers. We are committed to helping you make the right choice!

CATEGORIES
Garage Doors & Hardware
PRODUCTS
Garage Doors/ Garage Door Openers/ Garage Door Repair/ Aluminum Capping
BRANDS
CHI/ Wayne Dalton/ Upward Doors/ Chamberlin/ Liftmaster
STYLES
short panel/ Long panel/ Carriage doors/ Accent series/ Plank Doors/ Raised Panel/ Flat Panel
SPECIALITIES
Garage Door Installation
WEBSITE
https://www.directoverheaddoors.com/
YEAR ESTABLISHED
-15
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Cash/Credit/E-transfer
WARRANTY TERMS
One year labour/ 25 Year limited on door
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.