WOW 1 DAY PAINTING York & Durham Region

More Than I Hoped For? Hope for the best Coxalee and we will do our absolute best to meet your expectations. Thank you kindly for the wonderful words about our amazing team.

Good evening Brianne.

Thank you very much for this feedback. I'm truly sorry we disappointed you so much. I do recall you were screaming at me on the phone after the painters left and I remember only sitting quietly and listening to your concerns. I promised to be back the next morning to fix everything for you. If customers are not happy with something, we rush back to fix it.

I attended this meeting with our painter to make sure we addressed all your concerns. You spoke, we listened. Your husband did attend the meeting as well and if you recall, he admitted the paint splatter on the bathroom fixtures was actually from when HE painted the bathroom previously. When I questioned you if you put a finger print in the wet paint I was just trying to bring some comedy to the moment as I've never seen such a perfect finger print in painted trim before. I had no idea the comment would be so inflammatory.

Let's be fair please. The area in the pictures which appears completely unpainted wasn't even visible to the eye which is why I believe it appears like it has never been painted before. It was physically impossible to get a brush in there and move it around. This is the one time when I recall being a little defensive (but not aggressive as you claim). You even watched us try to get in there and agreed it was next to impossible (the photo does not show the degree of difficulty with the spot).

I completely agree with you though, the other spots were obvious misses on our part and of course we fixed those issues as well.

The college-aged kids you speak of have been working on our team for over 4 years. They are almost always exceptional at what they do. They were embarrassed they missed those few areas for you as well.

Again, please accept my sincere apologies Brianne. We rushed out the very next day and my painter stayed until you were happy with everything. We left thinking you were.

Thank you Rob! Always a pleasure working with you. I think the only thing we have not painted for you is your fence. Next year? Ha! Thanks so much for sharing your positive experience with others. We sincerely appreciate it.

Fantastic. Thanks for taking the time to share your experience even if it was 7 months ago. Glad to hear your positive experience was a lasting one.

"Expert at what we are doing"
Thank you so much for sharing this. We are always on time as well. We have GPS in every truck so we know when they start each morning and exactly when they arrive. This is just a small part of making sure we keep our promises and build trust along every stage of your journey with us. Thank you for taking the time to share your experience.

Thank you so very much R in Toronto! Consulting on colours and finishes is just part of the entire experience with us. Professional and friendly is what our customers comment on again and again.

A 9! Would love to know what we needed to do to earn a 10! Thanks so much for sharing your experience with others.

Thank you for the kind words and for taking the time to share your experience with others.

Thanks very much Phyllis. We confidently recommend Balboa Mist and Edgecomb Grey. Both colours are also in my own home.

Thanks for sharing your experience. Matt has been with us for almost 4 years and has never once had a complaint. He and Laurier love what they do and it shows.