Excellent knowledgeable and professional service and organization.
I'm fairly handy so had a good idea of the problem but didn't know what was broken to cause the problem. I also knew that there were other possibilities and knew it was beyond my capability. Booked appointment online through Homestars site, Dima arrived promptly on time Monday morning, listened to my diagnosis agreed with my conclusion and gave me an estimate on each of three possible root causes. Told me that 90% of the time it was caused by two issues, defrost drain hose clogged and/or defrost thermostat was faulty. Quickly diagnosed the problem and as predicted. Drain was clearly clogged and thermostat tested faulty. Clearly a common issue as he had both OEM parts in his truck and replaced both. I could see that the original drain hose was a poor design and just cleaning it would only be a short term solution before it plugges up again. Fortunately, the part has been replaced by a better designed replacement part which he had in his truck. Dima was clearly knowledgeable as he disassembled the fridge like a pro who had done it 100 times before and reassembled just as quickly. He was very neat and tidy and professional and explained every step in detail. Tested several other components and even leveled the fridge before cleaning up completely and processing invoice. Should I need any other appliances repaired I will certainly be getting Fix Appliances back in.
- Company Response
Thank you Dave for taking the time to post such a kind, detailed review! We appreciate your business with Fix Appliances. Thanks again, Fix Appliances Ca Team.