Horizon Plumbing And Piping Systems

Plumbing
Ottawa ON K0A 2Z0
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Horizon Plumbing And Piping Systems
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98%

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Reviews for Horizon Plumbing And Piping Systems

Average customer rating:
10 10 (76 reviews)

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CC from Ottawa
CC from Ottawa
4 reviews Ottawa, ON
10/10

Disappointed, no more (update)

Disappointed (no more (see update below). We had Horizon plumbing come over for a clogged basement sink and tub. Nice guy, did the job but lasted only about 2 months. It is still clogged. Called them back to see if the work was under warranty and if they could come back. We contacted them 3 times, got 1 short email then nothing. I understand it is a small repair, maybe not worth the trouble to come back but at least, contact me to let me know. We will contact another plumber.

***** Update****
Marc Rainville contacted me to come in to fix the problem. He did this morning. We discussed the "communication/disappointment issue" and got things straightened out. I'm glad I gave him a chance to make things right. Now as for the plumbing issue, he explained what was the problem and he fixed it in no time. He offered me a refund but I refused cause all work deserves a pay (food, a hug but in his case money and a little advice lol). For contacting me so quickly and making it right, I decided to change the rating. We will most definitely hire the company again, if there is ever a need.

Review has 1 previous version
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Company Response

Thanks for the updated review Celine. I'm glad we were able to resolve the issue. Every job is important to us. Big or small. Your advice was well received.

Ian
Ian
1 review Ottawa, ON
10/10

Bathroom: shower plumbing leaking

Hi,
Marc was extremely professional and showed up for the work on time. He is very easy to deal with and I was impressed how he was able to diagnose the problem and fix it quickly. It was peace of mind for me and I was able to get on with my day. I would highly recommend them for your plumbing needs. Ian Bales

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Company Response

Thanks Ian for the great review. It was also nice to see your support for the Broncos.

Stefan W. in Ottawa
Stefan W. in Ottawa
2 reviews Ottawa, ON
10/10

Horizon Plumbing is the way to go!

We hired Marc to do a camera inspection of our swear lateral in our 100 year old home. Marc was very thorough and he did the work in a way we could observe what was going on while providing us with a detailed explanation of the situation. He took the time and care to answer all our questions and to provide us with honest feedback about the risks and what would be required for further work. Marc gave us a very cost effective solution, to wish we are grateful. The only minor difficultly we had was scheduling a time to meet for the work, but that maybe because of technological challenges and the company being in high demand. Horizon plumbing is very price competitive and we will definitely be hiring Marc again for future work.

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Company Response

Thanks for the great review Stefan. Looking forward to our next visit.

Tom
Tom
1 review Ottawa, ON
10/10

Replace/Install toilet & install cold water line

Ryan our technician was extremely professional, knowledgeable, conscientious, and cared about his work leaving both work sites immaculate. Only hired & employed Horizon Plumbing based on comments posted. Horizon is highly recommended with fair & reasonable pricing with a bonus, a senior's discount!

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Company Response

HomeStars is a great resource for any homeowner looking for work to be done. Glad you found us. Thanks for the great review.

Mark in Ottawa
Mark in Ottawa
1 review Ottawa, ON
10/10

leak in pipe, turn off valve

Marc came in and replaced a toilet water shut off valve and did some extensive searching to assess a possible leaking pipe. Marc also put in a small access panel in the wall with our troubled area for the future.
Marc was polite, professional, Competent and knowledgeable.
Marc gave us some free tips and pointed us in the right direction for a new toilet without trying to up-sell his company for the install.
Super efficient and A1 honest guy.
I have used 3 other plumbers prior to this and glad to have finally found the one we will use for all future issues and projects

1 of 1 people found this review helpful.
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Company Response

Always happy to help!!

S.M
S.M
1 review Ottawa, ON
10/10

Fix leaking in pipe and back up drainage line.

Horizon came and efficiently diagnosed the location of our leaking pipe and repaired it quickly. As well, they were able to find the cause of the clogged pipe. Thanks to their work and advice, we now have a functioning bathroom and know what to look out for in the future. I will definitely recommend them to friends and family.

1 of 1 people found this review helpful.
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Company Response

Good old city tree strikes again. Happy to see it resolved. Thanks for the great review.

LOAM Clay Studio in Ottawa
LOAM Clay Studio in Ottawa
1 review Ottawa, ON
10/10

Plumbing for pottery studio

Full refit of a large space for public pottery. New hot water heater, four sinks, clay traps. Finished job within quoted budget and on time. Came back quickly for minor adjustments. Excellent work and friendly workers.

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Company Response

Thanks for the great review. It was a fun job. Great space too!

p.Karerangabo
p.Karerangabo
1 review Ottawa, ON
10/10

Shower tub spout coming off the wall/ taps replacement

Stephen was great, polite and professional! Good communication, quickly fixed the problem, and made reasonable recommendations for future services. Thank you!

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Company Response

Thank you for the kind words pascal. Don't hesitate if you need anything else.

HomeStars in Ottawa
HomeStars in Ottawa
2 reviews Ottawa, ON
10/10

Interior and Exterior Sewer Replacement and Other Plumbing Work for Townhouses

It was a relief to work with a competent team of professional plumbers. After getting bad advice from 2 so called master plumbers in Ottawa (and which cost us several thousand dollars on wasted work) we received a strong recommendation for Horizon Plumbing as guys who can take on a big project at reasonable rates.

This was a very complex project involving 5 townhouses. The job included excavating the entire front yard to install new individual and shared sanitary lateral pipes, installing a new shared main water pipe, as well as significant interior work. The interior plumbing work for all units, connecting the new interior sewer pipes to the new exterior sewer pipes, and overall quality control of the entire project was led by Horizon Plumbing. The interior plumbing work involved excavating the basement concrete floors, replacing the old cast iron sewer pipes, installing back water valves to prevent future sewer back-ups and a number of plumbing improvements to each townhouse unit. Throughout the project Marc and the rest of the Horizon team were always on time, explained the work in terms that a regular person could understand, and worked hard to keep costs under control. Horizon Plumbing has also done plumbing work for our personal home and we were also very pleased with their first-rate level of service and quality. We have no hesitation in highly recommending Horizon Plumbing for your plumbing needs whether big or small.

Vishva Ramlall & Stephanie Linton
Property Owners

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Company Response

It was a pleasure working with both of you. SUNSHINE thanks you for the great review.

Josh M.
Josh M.
2 reviews Ottawa, ON
10/10

Full Plumbing System Replacement

I recently purchased an older house that had both copper drain pipes as well as tree roots in the sewer line. Unfortunately for me, this required replacing the whole plumbing system both inside and outside the house.

Marc and the team at Horizon did a great job fixing it all up that came in on-time and under budget. Getting it all replaced is a big, ugly job, but if you have to do it, I highly recommend going with Horizon. I won't hesitate to call them for any future plumbing needs.

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Company Response

Thanks josh for the great review. Great house. Great location. Hope you're all settled in.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Horizon Plumbing And Piping Systems

Mission Statement:
At Horizon Plumbing and Piping Systems our professionals aim to out perform the competition. If you are looking to get it done once and get it done right, we are your choice. With multiple generations of knowledge, we offer you the value of experience while embracing the most modern progressive techniques to guarantee a worry free outcome. We back this with a lifetime underground warranty and a 2 year above ground warranty.

Horizon Plumbing and Piping Systems owner and founder Marc Rainville is a licensed plumber with more then 20 years experience in the field of plumbing. Also a certified Electronic Engineer, Marc specializes in solving problems and troubleshooting issues in a smarter and more efficient manner, saving you time and putting some of your hard earned money back in your pocket. We are a fully equipped company and can handle anything from the smallest household leaks to large building maintenance. Feel free to give us a call to see if we are the right plumbing company for your project.

CATEGORIES
Plumbing
PRODUCTS
Water Piping of Choice We carry and install all types of water piping. Our preferred piping choice is Wersbo Aquapex. This material carries a 25 Year manufacturers warranty. Guaranteeing that your investment into your plumbing system is long term.
SERVICES
Small household repairs Drain Cleaning of all Sizes Drain Flushing Camera Inspection and Locations Small and Large renovations Commercial maintenance Commercial installations and projects Well Licensed and certified
BRANDS
There are many great Bands and styles to choose in the industry. However some can be very difficult to service. We always recommend three in particular. American Standard, Delta and Moen. The ability to easily service these products along with readily available parts are saving you time and money.
STYLES
Keep it simple. Todays cars are so advanced that when they break down or need replacement parts they cost a small fortune. The same can be said for plumbing fixtures. Over complicated fixtures can often lead to complicated repair solutions down the road.
SPECIALITIES
An Industry first. Have you ever wanted peace of mind that the job was done right. Call us for a blocked main drain and the camera inspection is always free. We aim to do the job right the first time and the camera will prove it. This is roughly a $300 service city wide. We believe the Camera is a tool not a cash grab.
WEBSITE
http://horizonplumbing.ca/
YEAR ESTABLISHED
2014
NUMBER OF EMPLOYEES
5
RETURN POLICY
100%
PAYMENT METHOD
Visa MC AMEX Cheque
LICENSES
Collage of Trades, fully licensed
LIABILITY INSURANCE
Yes
DIPLOMAS
Diploma available upon request
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Fully covered, no minimum
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime underground, 2 years above ground
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