Deml

On a damp September morning my husband tried to turn on the furnace to take the morning chill out of the house. Nothing! No heat, no puffing, no blowing, no nothing! I immediately phoned Direct Energy to get help. Still being late summer I understand that there wouldn't or shouldn't be a huge demand for furnace repair but imagine my surprise when the repairman showed up at my door within an hour of my phone call. Within two minutes he explained exactly what was wrong (taking his time with me as my husband wasn't around). Within twenty minutes he had the new parts installed, had the old parts boxed up for me to inspect (or in my case pass on to my husband) and was out the door...with the furnace purring quietly away in the background. Efficient and effective and totally professional.