Deml

When our furnace broke at the beginning of winter, we called Direct Energy and signed up for the furnace protection plan. For $20 per month they fixed a $500 problem with our furnace - while waiving the 72 hours waiting period for a repair. We did not realize that it included a free annual cleaning, which was performed without having to be requested. We forgot about the plan until today, when they called to arrange our free furnace cleaning.