I signed up for Heating Protection Plan for $13.99/month last year and when there was time for renewal, I called them and opted for Heating Plus Protecion $20.99 for the renewal as they had a promotional offer of $7.00 off per month.
To my amazement my last month Bill showed two charges of $13.99, called billing department who were evasive in their answers may be this may be that. Got transferred to contracts department when I told them that I need definitive answers. Contracts department told me that they put 2 contracts on the same account, even confirmed if I had 2 furnaces running in my home (is there anything called common sense?). Anyway I was told that they will be cancelling one of the plans and I'll get a credit.
I got my latest bill yesterday and it still shows 2 plans. Called billing again, same story, got transffered to contracts, same story. Not sure if this will ever end, or getting rid of Direct Energy all together is the best solution.
If anyone has a suggestion, please let me know. Thanks.
Update: April 2010
Above issue was resolved after making this posting last year within a month or so. I did use their service twice and once got very good service and fair service the other time. I finally cancelled the Plan in January 2010.
However last week again got a surprise letter welcoming me to the plan again. When I called them to say that I never enrolled in the plan and challenged them to listen to any audio recording or proof of my consent. They apologised and promised to cancel the plan. Looks like their telemarketing agents are involved in enrolling people without their consent.
- Approximate cost of services:
- $168.00
- Company Response
Hi AJ,
Can you please email me at the address below with your billing address - with this post cut and pasted into the body of the email - and I will have an escalations team member assit you in getting this issue resolved.
Thanks,
Crystalcrystal.jongeward@directenergy.com