Deml

Like many people in the province I became a customer of Direct Energy's after Consumers Gas/Enbridge moved their service business to them. Also like many people, I think, when something goes wrong I call them immediately, forgetting that that the home heating business is competitive in Ontario. I am mostly writing this to remind people they have a choice and their choice should not be Direct. Last winter my furnace konked out on the coldest day of the year. After too many technicians claiming they had fixed the problem when in fact they hadn't we agreed to buy a new furnace out of desperation. The whole experience was a nightmare . Their call centre asks you the same questions every time you call regardless of how many times you called that day or the day before. It is impossible to have any technician more than once; each one has no idea what the one before did or did not do. And to add icing to the cake I just got a bill for the Furnace Protection Plan, which I had been told was included. It appears that all labour and materials are included if something breaks but I have to pay for a yearly maintenace check. I really wish I had stayed cold one more day and called any of the other companies on Homestars