THE HANDRAIL LADY

Railings
Turner Valley AB T0L2A0
Write a Review
Write a Review
HomeStars
Railings
THE HANDRAIL LADY
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

55%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for THE HANDRAIL LADY

Average customer rating:
6.7 10 (3 reviews)

Sort by

mike from Calgary
mike from Calgary
1 review Black Diamond, AB
10/10

handrailings

I was the hand rail lady to make a railing for my front step. Carolann was very good, friendly, on time and the railing is very strong and looks great.

I would use her again to make more railings.

Carolann did great work.

Mike

Was this review helpful?
ken from Calgary
ken from Calgary
1 review Calgary, AB
10/10

handrailing

carolann made us the most wonderful railing for our house. we were very impressed with her skills and workmanship. she made us 4 railing for our old house and installed them for us. She worked with us to design the railing and send us detailed drawings. we are so happy we found her and we would use her again. thanks handrail lady !!!

Was this review helpful?
Kevin Fader from Calgary
Kevin Fader from Calgary
1 review Calgary, AB

First Review

0/10

EXTERIOR RAILING AND HAND RAIL FOR SECONDARY SUITE

I called this company named "The Hand Rail Lady", Carol Anne from her ad on Kijiji because her business name was "The Handrail Lady"!!!! Therefore, I figured she would know all the codes for building one. I EMPHATICALLY told her that I needed a HANDRAIL TO BUILDING CODE for a Final Inspection of our Secondary Suite. As long as it PASSES CODE, I don't care as long as its inexpensive.

Carol Anne, the OWNER of the "Hand Rail Lady" came out and gave us a quote. Looked good so we gave her the go ahead. The railing was put in with 8" lag bolts sticking out at least 4 " from the railing. The railing itself looked really good but I had to email and call her 10 times to come down size the lag bolts because they will rip someones pants going up and down the stairs and I told her i'm sure that it's not to code to have the lag bolts sticking out that far. She never came and I could not get her to come fix it before the CITY INSPECTOR came for final inspection.

Not only did the City Inspector did not pass the 8" Lag Bolts, he laughed at the entire job! He said that the railing deoes not meet code because its NOT 42" HIGH, and, she installed HORIZONTAL BARS along the railing which MUST BE VERTICAL (to code) so that no one can climb it. As well, the Railing was not high enough! The Inspector assured me that this was obviously THE FIRST railing that she ever did because it was completely WRONG and not to Building Code whatsoever!.

The entire thing had to be ripped out and a new one (TO CODE) put up. I called "THE HANDRAIL LADY" and emailed at least 10 times to get her to come fix it and she wouldn't!

This is the reason that "MIKE HOMES" has a TV show! It is not the customers responsibility to make sure the job is to code.....IT'S THE CONTRACTOR that you hired and emphatically expressed that the Railing must be to code and pass final inspection.

0 of 1 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Railings pros in Turner Valley?