I purchased custom blind called Luminette with Powerview motorization in October 2016 with the price of $13,000.
With this steep price tag and the perceived reputation of Hunter Douglas I expected to receive good product and quality service. Unfortunately, it has not been a case. I have had 3 major issues with the product in less than 2 years - one of the blind sets had to be replaced due to manufacturing error and 2 motors out of 3 have died (67% failure rate) this year. Since blinds cannot move without working motor (you cannot move blinds manually either), malfunctioning of motors leave the blinds stuck that affects not only convenience, but also quality of sleep and privacy. So, speedy repair of motor is essential for adequate service. Unfortunately, it took over 2 weeks to replace the first damaged motor despite multiple escalations.
Recently another motor in my bedroom has died. Because the blinds in my bedroom cannot be closed up, this issue is affecting my sleep and privacy. Given the collective problems I have had, I requested Hunter Douglas to review my case as I see they are quite troubling. The response came back 3 days later stating "Sometimes things happen", which indicates Hunter Douglas have no particular concern or comment to add about my experience with the product and does not view my experience as anything unusual.
I will not choose Hunter Douglas again and share my disappointing experience with anyone who is interested.