A few years ago Fernando did window railings for us and fixed a railing inside the house. He was nice and so we hired him again to do a balcony for us and fix up those window railings. This has turned into a nightmare. He showed up a few times to work and then disappeared. His phone has been disconnected and the address listed here on Homestars has not been in use by him for over a year apparently, although it is still on his stationary. He removed all the window railings and never returned them. We are at our wits end and we figure we will never see our window railings or our balcony completed by him and that we will never get our deposit back. We do not recommend him. Stay away!
"Fernando Palacios", owner of "Feherrero; Where metal Comes Alive" was recommended by our friend to do our stair railing/hand railing. His gave us a quote, showed up on time, did amazing work and was very professional and pleasant. He is very artistic and listened to what we wanted and delivered exactly that! The only problem is....we have a small issue with an adjustment that needs to be made and also we want more work done by him on another set of stairs but have been unable to contact him. He is aware of the need for an adjustment and said he'd come fix it. That was in March of this year. I have left messages by text and voicemail and no word from him. So he fails bigtime, on customer service in that respect. It's such a shame because he's so very talented and his work is amazing.