lee castle plumbing

I called Lee Castle plumbing to replace a pump in the grey water tank. They did but realized the wiring from my house to the tank needed to be replaced. They plugged the new pump into my husbands garage and asked me to dig up the conduit. I did that an hour after they left. Called the company and was told someone would be out the next day. They didnt come. They come the next day. I called asked when they would come, I was told I would be called Monday or Tuesday of the next week with a time. I received no call. When I called this week, they receptionist told me she was on vacation last week. Im disappointed that someone wasnt covering for her or that Steve or Kyle (the guys who came out) would have cared enough to follow up or inquire since my tank kid couldnt even be screwed on because wires were coming out. I asked to speak with owner and didnt feel satisfied. He didnt seem to care that I was overlooked or that his receptionists response didnt seem appropriate. I paid $1500 immediately like a good customer should and had faith that they would come back to finish the job. I shouldnt have had to call so much and get them to come back. Very disappointed with my dealings with this company.