Improper Installation and False Claims
Installers cut through the aluminum siding on my house when installing 5 second story replacement windows. Then attempted to rectify this issue by reapplying cut-off J trim sections with caulking. As experienced, no amount of caulking can survive constant natural movement of the siding therefore, fails quickly and regularly. The result of their improper installation technique is water penetration inside the house and behind the siding. Only suitable and permanent solution to correct their improper installation is to install new siding on the house at a cost of over $28K. Additionally, when doing renovations 1 year after installation it was discovered that Milanos installer did not use any shims to secure the windows to the framing and they did not completely spray foam the gaps to create a seal. More information you should know. Milano Windows and Doors makes false and misleading claims on their website for the purpose of creating consumer confidence (the definition of a con man). They are Not-Rated by BBB (claim to have A+ rating) and they are not registered with SAWDAC, nor are they certified by Window Wise quality assurance program. Prior to entering into our agreement I was told that their installers were employees of the company. Only to find out afterwards that they are independent contractors, meaning the company has little control of the installation and contractors are accountable only to themselves. Using contractors means Milano can not and will never be certified by Window Wise Program. The company claims they provide a Lifetime Warranty on installation. However, the owner of Milano Windows and Doors has decided to ignore my multiple attempts to contact by phone/email/texts and has chosen not to honour their lifetime installation warranty. Milano Windows and Doors slogan is Dedicated to Perfection. In my experience, nothing could be further from the truth.
- Approximate cost of services:
- $14,500.00
- Company Response
This installation was completed in 2018 by the previous management and this review does not accurately reflect the work that was completed.
The pictures posted were taken before the installation was completed. Furthermore, the picture with the blue caulking was not completed by Milano. Company representatives visited your home on many occasions and advised you of the issues with your siding and roof hang. To claim that we are responsible for your siding issue is false and a direct attempt to slander the company. This information has been provided to Homestars and will be reviewing your review for false claims.