Don't hire them!
They do not feel responsible at all. We had a very tight schedule and we checked it with them several times, still at the end they were late and we missed our flight. They did not even apologize! They had sent us an ambiguous confirmation email and did not clarify it despite our request and later used it to reject our objection. (2 days delay on pick up, and 5 days on delivery)
Whatever we wrapped carefully ourselves was delivered intact, they just put some blanket around other stuff and tossed them somewhere. They broke my painting frame.
They had said that they would weigh our stuff, but upon arrival the driver said "we don't have any scale with our truck and it would cost you 40 CAD to weigh so let's just estimate"!
And although I told them that there would not be elevators at destination and they did not mention any extra fees in the contract, at the very first moment of delivery the driver told me that I should pay 200 CAD cash for three flights of stairs, which he didn't even add to the contract or gave me any receipt for. It was despite the fact that I had given them a very generous tip at the pick-up time.
That was one of my worst experiences. I really regret hiring them. They made us miserable during the last 14 days and they didn't even apologize once.
- Approximate cost of services:
- $1,700.00