Landmark Van Lines

Please, read the comments with 10 stars carefully and you will see that they written by the company! Then read reviews of real people and NEVER have anything with this company. This is an enclave of tricksters and people without any morals. I will adhere to the other comments with my story so that anyone who reads it could one more time be assured that your life will turn into he** if you hire this company… I was lucky to cancel my move right after the movers did not show up, lucky, because the real nightmare starts after they get your stuff and after my own dealing with this company I am sure that the testimony and the experience of previous reviewers are one hundred percent true about it.

In the beginning of August I called Landmark Van Lines to receive an estimate for my move from Ontario to Nova Scotia. They informed me that a studio apartment like mine should not exceed 750$. I emphasized several times the importance for my things to be picked up exactly on the 26th of August, since on the 27th of August I was leaving for a vacation and would be out of reach. I have read the reviews here, but I did not believe that they were legit, yet I had some doubts, but they assured me many times that these reviews were written by their competitors and that my stuff would 100% be taken on that exact date and would be delivered to Halifax in the first days of September and that they would call me the day before to confirm the pick-up hours, i.e. on the 25th of August. Therefore I prepaid them 900$ from my credit card so that they could arrange things as promised and I could rest knowing that my move was going to be taken care of.

On the 25th of August no one called, so I called them in the end of the day, and they said that the truck should come between 9-11am next day. The next day I was waiting for them with all my things packed and ready. When they did not show up at 11 am, I called them. First, they told me that my pick up is the last one and the movers might not be able to come that day and asked if they could reschedule for tomorrow, the 27th of August. I explained that, in accordance with previous arrangements, it was critical that they picked up my stuff exactly on that date and I was ready to wait till night. After that they first put me on hold and then said that they would call back, which of course they never did. So I called them again and they said that the truck is on its way and should come later this day. After several more stories, which I received from different agents, being on hold and promised to be called back, which never actually happened, I was told that the truck would not come until the 29th of August… Putting my psychological condition astray, this was totally unprofessional given my several requests of the vital importance of the day my stuff should be picked up. I am sure that they had had knowledge that they would not be able to pick up my stuff at least one-two days before the date given the nature of this business, but they even did not bother to let me know. Therefore, I had half a day to find another company that would be able to do the interprovincial move for me, which, of course, cost me more since it was urgent.

I called Landmark Van Lines, explained the situation and asked for the full refund of prepaid 900$. They agreed. The next couple of days I called them a few more times to make sure that the refund was processed. I was assured that I would receive the money maximum within 2-3 weeks. It took them a month to refund this money and it happened the next day I submitted a complaint to BBB, coincidence?

Please, everyone who reads these reviews and is going for a long-distance move, DO NOT hire this company whatever they tell you and no matter how sweat their offers sound. Learn from the experience of people here, read the reviews carefully and you will picture what awaits you if you do.